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» The Letterville BullBoard » The Portfolio Table » Another Dissatisfied Customer

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Author Topic: Another Dissatisfied Customer
Janette Balogh
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Member # 192

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Well, it may just be something in the air, but I've been getting my share of finicky customer's lately. I've probably been due. Sigh.

Here's a website we just finished ... hahahaa... or thought we finished anyways! [Smile]
I had a meeting with them before leaving for vacation, because they wanted to "discuss a few changes". Hah ... looks like I may be reworking alot of the site. (jeeez)

I'd been getting approvals all the way too, but this is a classic case of "too many cooks in the kitchen".

I will jump right on putting some of their changes into play ... that is, when I see a check for a portion of the work done to date. [Wink]

In the meantime, care to take a peek at it in it's current state? www.janettebalogh.com/sbh

Nettie

--------------------
"When Love and Skill Work Together ... Expect a Masterpiece"

Janette Balogh
Creative Studio

janette@janettebalogh.com
www.janettebalogh.com

Posts: 5092 | From: Florida | Registered: Nov 1998  |  IP: Logged | Report this post to a Moderator
Billie DeBekker
Visitor
Member # 3848

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AND Whats Wrong with the SITE???? Looks nice..Just Tell them they have no clue what their talking about [Eek!]

--------------------
Billie DeBekker
3rd Dimension Signs
Canon City Colorado 81212
719-276-9338
bill@3dsignco.com
www.3dsignco.com

"Another Fine Graduate of the Ray Charles School of Sign Painting."

Posts: 2530 | From: Canon City, Colorado | Registered: Apr 2003  |  IP: Logged | Report this post to a Moderator
Patrick Whatley
Resident


Member # 2008

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Yeah, that's really, really bad. Terrible. You actually charge for something like that? What were you thinking? Why would they want that? Maybe you should let a professional do it! Yeah, that's it. Terrible...why on earth would you design something that looks nice? Why are those panels at an angle, they are supposed to be perfectly horizontal. And how come you don't have animated gif's of dolphins jumping around? And no flaming letters, come on, you can find that effect somewhere.

Keep working on it and maybe you'll finally learn how to make it look like every other lame website out there.

YOU MUST CONFORM TO THE MASSES! [Wink]

--------------------
Pat Whatley
Montgomery, AL
(334) 262-7446 office
(334) 324-8465 cell

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Bob Stephens
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Member # 858

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Dont take it personal Nettie. The site design completely captures the essence of the business.

You can please most of the people most of the time but every so often a wayward ass will find his way on your doorstep.

Make sure you dont give up any more control to the client or else you will really grow to hate this job.

--------------------
Bob Stephens
Skywatch Signs
Zephyrhills, FL

www.skywatchsigns.com
www.skywatchgallery.com

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Neil D. Butler
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Member # 661

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What a nice Website, it looks so inviting! I know some people are just waaaaay ot to lunch.

--------------------
"Keep Positive"

SIGNS1st.
Neil Butler
Paradise, NF

Posts: 6277 | From: St. John's NF Canada | Registered: Mar 1999  |  IP: Logged | Report this post to a Moderator
Mike Pipes
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Member # 1573

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That's a pretty nice site, hopefully the changes they want are for the better!

--------------------
"If I share all my wisdom I won't have any left for myself."

Mike Pipes
stickerpimp.com
Lake Havasu, AZ
mike@stickerpimp.com

Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000  |  IP: Logged | Report this post to a Moderator
Suelynn Sedor
Visitor
Member # 442

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What do they think is wrong with the site? I love it!

Suelynn

--------------------
"It is never too late to be what you might have been."
-George Eliot

Suelynn Sedor
Sedor Signs
Carnduff, SK Canada

Posts: 2863 | From: Carnduff, SK Canada | Registered: Nov 1998  |  IP: Logged | Report this post to a Moderator
Terry Whynott
Resident


Member # 1622

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I have no idea how they figure they can improve on perfection. [Smile]

It's a beautiful website, Nettie! Makes me want to take a vacation.

--------------------
Terry Whynott
Walkerton, Ontario

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Jack Davis
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Member # 1408

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Great site Nettie, it is very easy to follow, and probably the nicest of its type out there. I see a lot of them when planning vacations, and this one is premo. I would only suggest a background of some kind for the photo enlargements, but that is it. Hopefully they can send the changes by e-mail, and you can just cut a paste them. Maybe its just something that simple.

--------------------
"Don't change horses in midstream, unless you spot one with longer legs" bronzeo oti
Jack Davis
1410 Main St
Joplin, MO 64801
www.imagemakerart.com
jack@imagemakerart.com

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Ryan E Young
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Member # 2325

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Chopped Liver!!!!! [Wink] There is nothing to add everyone said what I was thinking.

--------------------
Ryan Young
Indocil Art & Design
indocil@comporium.net
803-980-6765


I highjacked Letterville!!
Winter Muster 2004

Posts: 904 | From: Rock Hill, SC | Registered: Sep 2001  |  IP: Logged | Report this post to a Moderator
KARYN BUSH
Resident


Member # 1948

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nettie...ya just need to copy all of these responses...gently cram them down their throats and tell them their taste is in their a$$ if they don't like the site!(with a smile of course) [Wink]

--------------------
Karyn Bush
Simply Not Ordinary, LLC
Bartlett, NH
603-383-9955
www.snosigns.com
info@snosigns.com

Posts: 3516 | From: Bartlett, NH USA | Registered: Jan 2001  |  IP: Logged | Report this post to a Moderator
Ray Rheaume
Resident


Member # 3794

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That's a beautiful site.
The colors and design are perfect for the needs of the customer. It looks warm and inviting. The layout is very surfer friendly and easy to navigate.

This one of those times I look at something and say "I wish I'd done that one."

Rapid

--------------------
Ray Rheaume
Rapidfire Design
543 Brushwood Road
North Haverhill, NH 03774
rapidfiredesign@hotmail.com
603-787-6803

I like my paint shaken, not stirred.

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Harris Kohen
Visitor
Member # 2139

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Nettie, Its obvious they wouldnt know a well designed website if you hit them over the head with the monitor.

That is an awesome website and you should be proud of it. I also agree with Karen, send em to this string, let them see what your peers think of your work.

Maybe then the monitor over their head might penetrate some.

That looks like a nice place to stay.

--------------------
Harris Kohen
K-Man Pinstriping
and Graphix
Trenton, NJ
"Showing the world that even
I can strategically place the
pigment where its got to
go."

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cheryl nordby
Visitor
Member # 1100

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Hi Nettie. I don't usually comment on websites as I am not into making them. And I don't mean to go against what everyone else has written. You always do excellent work!
My first thought when I looked at the site was the background color distracted me. When I think of beachhouse...I think of sunsets (which you captured very well) and also water. Either a soft blue or turqoise ocean color comes to mind. Some of the text done in the Magic font on the front page seems to be going at the wrong angle. I would make them larger and go along the same angle as 'rooms & rates' 'our location' etc. I guess the sunset should be a softer hue also.

I mean this as 'in my opinion only' and very sincerely. I know how you are open for critique and am just giving my 2 cents worth..if it is even worth that much! [Smile] I always enjoy seeing your work Nettie. You along with Mister Bowers and Mister Deaton are my favorite designers. Keep up the great work and let us know what the customer wanted changed. I have found that there are so many different tastes...sometimes even our most prized work goes off as 'ho hum' to our customers.


keep smilin'

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Ed Williams
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Member # 846

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I found it to be very pleasing to the eye. The only thing for me was the small lettering explaining the rooms was hard for this old timer to see.
I really liked the way you raised the pictures, nice touch.

--------------------
Ed CJ Williams
CJ Graffx
Christiana,Pa.
cjgraffx@comcast.net
Just have'n fun....

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Michael Clanton
Resident


Member # 2419

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Okay, where's the synthesized music that you can't turn off, the cheap little animated gifs, and the current time & temperature???? [Wink] That's usually the kind of stuff that the customer "thinks" they want. I like it just the way it is!

--------------------
Michael Clanton
Clanton Graphics/ Blackberry 19 Studio
1933 Blackberry
Conway AR 72034
501-505-6794
clantongraphics@yahoo.com

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Tony Potter
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Member # 1199

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heh, I can't wait to see what 'they' have in mind.

I have this problem constantly. I work for an in-house design department for a larger company. We have so many projects where some flunky is told to get something done, they come to us and we do exactly what they are asking for, wind up doing it 5 times, and then they show it to the person it was for. Who, by the way, was thinking something totally different, so we do it a few more times... lol. very tough sometimes.

I really like the site, too. But I'm sure the 'finished' piece will be just as nice.
I am a HUGE admirer of your work.

--------------------
--If you don't care where you are, you ain't lost.

Tony Potter
Blind Mice and Company
3001 Bever Ave. SE
Cedar Rapids, IA 52403
(319) 573-9001
www.blindmiceandcompany.com
tonypotter@yahoo.com

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Barry Branscum
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Tasteful and stylish, Nettie....I am sorry to see that you have ummm....artistically challenged (ahem) clientele as well.

I think the site looks great!

Barry

--------------------
Barry Branscum

Master's Touch
DESIGNS
www.masterstouchsigns.com

no, my signshop website is not finished....still.

218 Hwy 65 B
Clinton, AR
501.745.6246

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Janette Balogh
Resident


Member # 192

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I'm in the weeds here trying to catch up with work, ... and fighting a nasty cold to boot!
Going to make alittle time here to respond to this thread.

A BIG THANKS for all the encouraging words. It really did brighten the skies for Dave and I on this a lot! Thanks for the feedback, it was all appreciated!

Some of the changes the client(s?) want are within reason, others are just crazy.

One of things taking the steam out of this project for us has been the attitude of this client. He has treated me somewhat condescendingly, and has tried to rush us along into "finishing up" and getting him something to look at quickly. Non-the-less, I have spoon fed his "people" everything we've done to this point, getting feedback and "go-aheads" all the way.

Now he's resistant to pay an outstanding bill on this work thus far without wanting us to invest more time into more changes first. He's trying to use money as his leverage to manipulate us. Incidentally, yes we DID get a deposit on this. whew! [Wink]

We are at a bit of a standoff on this right now, but it's soon to be resolved (one way or another) once I draw up a more current contract outlining a fair agreement for both of us to continue from this point forward.

Another factor to this mess has been his tendancy to switch folks for the decision making, mid flight during this site's development, and then at the very last he brings in someone new, yet again, with a totally different outlook on it. Even after things had been okayed by others during the entire journey.

To top it all off, the client himself ... (the guy we ultimately gotta please because he signs the checks), is a major computer phobic. Like, as in "I don't do email" ... "I don't get on the internet". He's a jet setter, aimlessly busy into various things, in and out of town each week, has peons doing stuff for him left and right, and likes to have "important meetings" on EVERYTHING (I've got 4 hours worth of time on silly meetings wasted, ... er uh, invested on this already ... at his office no less!) Time I've billed for on the current outstanding bill in question.

Yes, this one's been a real challenge indeed .... not the website, but the client. [Wink]

Luckily, our leverage is that we still own his site, (even his domain name) till he pays.

As for the changes, here's some of the ones that may eventually happen. The homepage photo will change to one that is more of a beach scene with some vivid blue water, and white sand. I actually like this idea. I'll move the current photo to replace the present "about us" photo. I'll then do as Cheryl suggests, and play with some blues or cooler colours for what is now a grassy moss green backdrop on the site. They were wanting me to brighten up the sunset on the header ... but I'm reluctant to put the time into doing that again, (last one was time consuming) unless I see some signs of intent to compensate. (read: money)

There are all kinds of nit-picky changes they are requesting ... copy changes, and photo changes, colour changes and sizes on text, etc. One suggestion was to make the entire back drop of the pages be a water/beach scene ... which would then change the entire look of the site. (not to mention the slowdown on the load factor!) They were wanting the script sub-titles to be a darker colour script, as the last gal to review it says ..."I'm blind, and I can't read that pale lettering". She also wanted the site to mention "treasure island" on the homepage. I told her ... "um, it's mentioned in the sub-title below the header on every page". She says, oh I can't read that, it's not loud enough! I then somewhat satisfied her by telling her that I thought some things needed to be more subtle, and that if everything was big & loud, it would all just compete for attention. Sigh.

We have already put time into some changes on this site, that were suggested by previous people who had been assigned to us earlier.

It's been somewhat of a clustermuck for us, but I'm just busy enough here with reasonable, and "paying" clients, that I'm thinking it's almost unfair to my good clients to spend too much more time battling this situation. We're prepared to walk, in good conscience, on this if it comes down to it. I'm thinking it may be more their loss than ours.

I sure do appreciate your comments!
Thanks a whole bunch!
Janette

[ June 04, 2003, 11:26 PM: Message edited by: Janette Balogh ]

--------------------
"When Love and Skill Work Together ... Expect a Masterpiece"

Janette Balogh
Creative Studio

janette@janettebalogh.com
www.janettebalogh.com

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Amy Brown
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Member # 1963

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Go get em' Nettie! These people are idiots! I love it.

--------------------
Amy Brown
Life Skills 101
Private Address

Posts: 3502 | From: Lake Helen, FL, USA | Registered: Feb 2001  |  IP: Logged | Report this post to a Moderator
Jack Davis
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Member # 1408

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Nettie, Sorry for the problems in this effort. I have found that working with a committee is futile. Seldom does it not require more effort on our part. I'm to the point that I ask for a decision maker up front, explaining that it will save them extra costs in designing if they will provide one. I explain my poor experiences with committee decisions, usually ending up with a bastard product, and usually they remember having fought the same problems many times. Unfortunately, I still run up against times where I don't see the committee in the wings.

--------------------
"Don't change horses in midstream, unless you spot one with longer legs" bronzeo oti
Jack Davis
1410 Main St
Joplin, MO 64801
www.imagemakerart.com
jack@imagemakerart.com

Posts: 1549 | From: Joplin, MO | Registered: Mar 2000  |  IP: Logged | Report this post to a Moderator
   

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