posted
Sorry, just had to post this. I've got an aunt just like the person in this story!
CUSTOMER SERVICE This is a true story from the WordPerfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired; however, he is currently suing the WordPerfect organization for "Termination without Cause." I think this guy should have been promoted, not fired. This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations!)
> "Ridge Hall computer assistance; may I help you?" > "Yes, well, I'm having trouble with WordPerfect." > "What sort of trouble?" > "Well, I was just typing along, and all of a sudden the words went > away." > "Went away?" > "They disappeared." > "Hmmm. So what does your screen look like now?" > "Nothing." > "Nothing?" > "It's a blank; it won' t accept anything when I type." > "Are you still in WordPerfect, or did you get out?" > "How do I tell?" > "Can you see the C: prompt on the screen?" > "What's a sea-prompt?" > "Never mind, can you move your cursor around the screen?" > "There isn't any cursor: I told you, it won't accept anything I type." > "Does your monitor have a power indicator?" > "What's a monitor?" > "It's the thing with the screen on it that looks like a TV." > "Does it have a little light that tells you when it's on?" > "I don't know." > "Well, then look on the back of the monitor and find where the power > cord > goes into it. Can you see that?" > "Yes, I think so." > "Great. Follow the cord to the plug, and tell me if it's plugged into > the wall." > "Yes, it is." > "When you were behind the monitor, did you notice that there > were two cables plugged into the back of it, not just one?" > "No." > "Well, there are. I need you to look back there again and find the other > cable." > "Okay, here it is." > "Follow it for me, and tell me if it's plugged securely into the back of > your computer." > "I can't reach." > "Uh huh. Well, can you see if it is?" > "No." > "Even if you maybe put your knee on something and lean way over?" > "Oh, it's not because I don't have the right angle - it's because it's > dark." > "Dark?" > "Yes - the office light is off, and the only light I have is coming in > from the window." > "Well, turn on the office light then." > "I can't." > "No? Why not?" > "Because there's a power failure." > "A power............a power failure? Aha, Okay, we've > got it licked now. Do you still have the boxes and manuals and > packing stuff your computer came in?" > "Well, yes, I keep them in the closet." > "Good. Go get them, and unplug your system and pack it > up just like it was when you got it. Then take it back to the store you > bought it from." > "Really? Is it that bad?" > "Yes, I'm afraid it is." > "Well, all right then, I suppose. What do I tell them?" > "Tell them you're too F***ing stupid to own a computer."
-------------------- "It is never too late to be what you might have been." -George Eliot
Suelynn Sedor Sedor Signs Carnduff, SK Canada Posts: 2863 | From: Carnduff, SK Canada | Registered: Nov 1998
| IP: Logged |
i had seen this joke before and thought it was really funny
i built a puter for an associate, older guy, semi retired from the trade and the secretary of an organisation i work for
a few of us (letterheads) went to visit him one weekend to help him tidy up his shop and build in an office area. while i was there i took the oportunity to check his new puter and just make sure he had a handle on e-mail n such, while i was at it i made a cute screen saver with the association name scrolling around for him. sitting in his new office i complained about the extention leads laying all over the floor and phone connections all taped up, my friend has a bad hip and i was really concerned that he would trip and really do sum damage,reasonably he told me that the leco was coming in later in the week to put in the new powerpoints and so 'stop bitchin'
on tuesday morning back at my desk i get a phone call from my mate and it went like this...
me; hello taurus signcraft can i help you him; its broken me; what is broken mate? him; this computer, the screen is blank me; what were you doing when the screen went blank? him; nothin me; what were you doing before the screen went blank? him; nothing, i havent touched the computer this morning. its broken! me; so let me get this straight, you walked in to the office this morning, turned the puter on and then didnt use it? him; yes me; and it just stoped? him; yes, its broken i told you! me; ok let me think him; oh by the way you know how you were complaining about the extention leads? me; yes him; well you'll be happy to know that they are all off the floor me; great, who did that for you him; i did! me; your suposed to be takin things easy him; well, you know me i cant just sit around and anyway with the computer broken what was i suposed to do me; oh yes, now the puter him; the leco is coming later so i thought i should get everything ready for him, i ran all of the power leads inside those wall panels the boys put up the other day me; playing with electricity at your age is a bit silly dont you think, thats what the leco is for! him; its ok, i always turn off the main before i do anything dangerous me; so you turned off all of the power? him; yes of course i did, im not a dill me; did you turn off the puter first before you turned off the mains? him; no me; and when you went back to the puter it didnt go? him; yes, i keep telling you ITS BROKEN! me; well maybe its your graphics card, you may have blown it, have you tried re-booting the puter? him; no how do i do that? me; just turn off the machine and turn it back on again him; ok.... somthing came on the screen for a second but its gone again, i told you its broken! me; what!!
you guessed it, seems that ol'mate didnt know that you have to TURN COMPUTERS ON AGAIN after shuting down the power to the whole shop.
we are still mates... but i often ask him how his electricity is and ppl who hear the exchange must think im the wally!
cheers gail
-------------------- Gail & Dave Hervey Bay Qld Australia
gail@roadwarriorproducts.com.au
sumtimes ya just gota! Posts: 794 | From: 552 O'Regans Creek Rd Toogoom Qld 4655 Australia | Registered: Nov 1998
| IP: Logged |
posted
The really sad thing is we have some of her family and friends as customers! Great story and thanks for posting it....makes my Friday even better!
![[Big Grin]](biggrin.gif)
![[Wink]](wink.gif)
Printer-friendly view of this topic