posted
We are having trouble e-mailing artwork in eps format. The Co. we use for our business cards works from a Mac. and only works from eps. We use signmate Elete 5.8. Some designs go through with no problem and others just wont open on his side. Any Ideas?
-------------------- Robert Davis Sticky Sam's Signs (828)488-1715 stickysam@dnet.net The Great Smoky Mountains Bryson City, N.C. Posts: 133 | From: Bryson City, N.C. US | Registered: Jul 2000
| IP: Logged |
-------------------- Jimmy Chatham Chatham Signs 468 stark st Commerce, Ga 30529 Posts: 1766 | From: Commerce, GA, USA | Registered: Nov 1998
| IP: Logged |
posted
When people email eps files they usually don't work, unless they are zipped or stuffed with winzip or stuffit.. i think it is just my mail server, scrambles them up otherwise.
posted
Jimmy, I wish I could send them ai. He only works with eps. Nobody else seems to be having this problem sending files to him.
-------------------- Robert Davis Sticky Sam's Signs (828)488-1715 stickysam@dnet.net The Great Smoky Mountains Bryson City, N.C. Posts: 133 | From: Bryson City, N.C. US | Registered: Jul 2000
| IP: Logged |
posted
Try using postcardpress.com. They accept files in eps and tiff format from either platform. Usually, eps is a big file if it is high resolution, and usually business cards need to be around 300 dpi. If you send it email, get winzip and zip it to send. If the printer accepts it in ai format, he will have to take it into a program and convert it to eps or tiff himself, and most printers want the file ready, especially if they are busy with alot of work. Postcardpress has templates and digital file specs on their site to download, and it makes it much easier.
-------------------- Maker of fine signs and other creative stuff. Located at 109 N. Cumberland ave. Harlan, Ky. 40831 606-837-0242 Posts: 4172 | From: Ages-Brookside, Ky. Up the Holler... | Registered: Jul 1999
| IP: Logged |
If your software export functions will allow it save it to an older version of eps (such as Illustrator 1.1). Sometimes the inport filters don't know all the codes from newer releases. eps and ai files are very similar. My understanding is that eps was based on a early version of Adobe Illustrator's file format. Sometimes I have been able to substitute the eps suffex for ai and make the file read.
Here is another way to tackle it. Save the file from your softwre as eps then import the eps file into Coreldraw then export it as a second eps file from Corel. The Corel export filter likely works different than your software does.
Check with the printer as to just what software and release he is working on the file with. It's likely he is using Adobe Illustrator. If that is the case you might be better off sending him a ai version of the file.
-------------------- Chuck Churchill, It's A Good Sign Inc. 3245 Harvester Rd, U-12 Burlington, Ont. Phone: 905-681-8775 Fax: 905-681-8945
posted
If you're sending files with text and the fonts haven't been converted to outlines or curves, you may experience some difficulty. If your customer can open one file, but not another, take a close look at each of those files and try to determine what is different between the two. Fonts, line thickness, color, placement on page, coordinates, stroke color, distortions.... and any other thing you can think of....
-------------------- Louis A. Lazarus Milt's Sign Service, Inc. 20 So. Linden Ave. #5B El Granada, CA 650-588-0490 lalazarus@pacbell.net Posts: 560 | From: El Granada, CA | Registered: Apr 1999
| IP: Logged |
posted
I'm with Glenn.. any respectable print shop should have the ability to open a wide variety of files.. I mean, come on.. if we signgeeks can do it, so can a printer! Especially when you consider he's likely using CorelDRAW or Illustrator anyways, both of which can open most file formats out there.
That being said.. when you export the EPS file, check for any settings that might affect the file. EPS can be bitmap or vector images so this might be the difference.
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com
Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
| IP: Logged |
posted
We were finally able to get the files to go. I dont know why, But I have two e-mail's The files will only open if I send them using the one address. Everything was done exactly the same but he could only open the files from the one e-mail address. thanks for all the help!!
-------------------- Robert Davis Sticky Sam's Signs (828)488-1715 stickysam@dnet.net The Great Smoky Mountains Bryson City, N.C. Posts: 133 | From: Bryson City, N.C. US | Registered: Jul 2000
| IP: Logged |
Printer-friendly view of this topic