posted
I rarely charge a rush charge. If it's a good customer, and it usually is, I can usually rearrange my schedule assuming rush means in 2 or 3 days instead of a week or 2. But, if someone wants it "right now" meaning I work late or a Saturday, them I quote them a price that includes a rush charge.
posted
I dont get too many rush orders but when I do the charge ranges 30% to 100%, depending how much of a rush it is and what kind of job and if the customer is a jerk.
In the end though, I don't guarantee any set completion date/time cause ya never know when something's gonna go wrong.
------------------ Mike Pipes Digital Illusion Custom Graphics Lake Havasu City, AZ http://www.stickerpimp.com
Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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posted
I have a sign hanging in my shop that reads:
"Poor planning on your part, does not constitute an emergency on my part"
If it is a "Rush Job" then I price according to the job and how fast they need it.
------------------ Troy Haas "Metal_Leg" on mIRC
SAM Signs "At old Hose House No. 8" 931 W. Columbia street Evansville,Indiana 47710 812-437-5367 Home of the: "Brush Fire at the Hose House" Letterhead Meet April 27-29th,2001
"Chaos, panic, disorder - my work here is done."
Posts: 1100 | From: Evansville,Indiana, USA | Registered: Nov 1998
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Every job is a rush job, since that is the only job the customer is concerned with...
Consider the things you may have to put off to complete said job, birthday parties/family functions, what price can be put on the loss of these?
I charge accordingly, the more forcefull the customer is about needing it done, the more I charge, have even raised prices in midstream due to aggravation of some customers, with fair warning.
Get YOUR price, charge for YOUR time, and YOUR inconvenience. Never let them think they are doing YOU a favor, no matter how slow you might be
MC
------------------ Mike Clayton MC Graphics Barnegat, NJ http://mcgraphics.visualnoise.com/ mike@visualnoise.com AOL IM: mcgrafix
"Youth and enthusiasm is no match for old age and treachery!"
Posts: 508 | From: New Jersey | Registered: Apr 1999
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posted
Used to. Not since I found some customers going elsewhere. In this town customers expect some loyalty. When I did this they felt no obligation to come back. I was just like everyone else. Customer service is number one in our books. Most of the time it is something simple.
------------------ Kevin Landry KnL Signs Halifax NS knlsigns@hfx.eastlink.ca
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