posted
Lets name those who are lacking in the customer service department. Mot for bashing, but so they know. Recently on the bb, the ranting is unending about poor quality suppliers, and continuous mistakes. Maybe they can take it from us, the supporters
""Good judgment comes from experience; and a lot of that comes from bad judgment" - Will Rogers Posts: 3503 | From: Beautiful Newaygo, Michigan | Registered: Mar 2003
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posted
Sorry Rick..not gonna do that!! Last time I did it was about 6 or 7 years ago...cost the Mayor a bit of money!
AND I respect him for sticking to his guns in believing in the shop owners..NOT the suppliers.
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
-------------------- Pierre St.Marie Stmariegraphics Kalispell,Mt www.stmariegraphics.com ------------------ Plan on knowing everything before I die and time's running out! Posts: 4223 | From: Kalispell,Mt 59903 | Registered: Mar 2000
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posted
thanks for starting to explain that Dave... I didn't know if not naming culprits was a personal choice or a policy. I've refrained from naming the source of some of my ranting while the jury was still out on weather things would be made right. In the end I have spilled the beans on folks who made good, as well as folks who never settled thing right in my mind. I had no knowledge of how this could "cost" except to say it must have been a merchant who left?
So if the guilty party is not a merchant (but still a likely canidate to take money from several of us here) then is it OK to warn our fellow potential sign supply victims?
posted
Anyone who wants to know who my fake avery came from, email me. I'm going to talk to them and I already emailed Tim Doyle about it. If I don't get a good answer from the supplier, I may post their name here.
-------------------- Chris Welker Wildfire Signs Indiana, Pa Posts: 4254 | From: Indiana, PA | Registered: Mar 2001
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posted
Doug..A few years ago I publically aired my thoughts about a particular "signmaking" software company. They lied to me and I related their deception on this BB. Apparently they threatened to pull their "support" of this website unless Steve removed my comments..He refused and they pulled their support...
I apologise to Steve for that situation but I applaud him for his dedication!!!
SIGN SHOPS RULE!!! not the suppliers!!!!
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
posted
Why just limit the bashing and humiliation to suppliers? Let's name all the shops that are late, or never bother to pay their bills. Who has a criminal record? Who has had an affair? Let's embaress everyone we can.
I don't believe anyone seriously wants to get involved in the scenario above. We have a wonderful resource here in Letterville. Over the years we have all shared our knowledge, promoted the Letterhead/PinHead ideals, made some new friends and has few laughs together. We have our disagreements just like any community, but most of the time we conduct ourselves like the professionals and small business owners we are.
Our suppliers are in business to make a profit just like us. Sometimes they provide an excellant service and other times they fall short. Just like all of us. I personally feel the whole World spends too much time trying to fix the blame instead of fixing the problems.
Please don't use this BB to bully or humiliate anyone. If someone sends you an e-mail in private, please don't post it here unless you have their written permission. I know you get frustrated. I do too! Let's use this forum to fix the problems instead of dwelling on our past mistakes.
-------------------- Steve Shortreed 144 Hill St., E. Fergus, Ontario Canada N1M 1G9 519-787-2673
posted
If you haven't moderated a bb or forum, try it sometime. Keeping people civil is a donting task! The fine mayor and everyone in Letterville does a great job! I have been involved in one of the biggest 4x4 enthusiest sites on the web for the last few years. I have watched all sorts of CRAZY stuff go down. People actualy loose grip on reallity, post to themselves UNCONTROLABLY! flip out at good venders and bad. Even threaten bodily harm. It speaks volumes that we can get along as well as we do. So if you have a problem with someone, just think before you speak. Someone might have a problem with you...
-------------------- Mike Pulskamp Pulskamp Arts Sacramento, CA mpulskamp@earthlink.net Posts: 165 | From: Sacramento, CA | Registered: Dec 2002
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""Good judgment comes from experience; and a lot of that comes from bad judgment" - Will Rogers Posts: 3503 | From: Beautiful Newaygo, Michigan | Registered: Mar 2003
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quote:So if the guilty party is not a merchant (but still a likely canidate to take money from several of us here) then is it OK to warn our fellow potential sign supply victims?
I understand fully Steve's comments summed up with:
quote: Please don't use this BB to bully or humiliate anyone.
I also remember how often we all have applauded the entrance to a thread by a supplier who publically shows an effort to resolve a problem posted. The Oracal that was melting back into an un-weedable state after cutting is one good example of a "gripe" being posted that illuminated a serious issue that many had suffered from without understanding or being compensated untill the topic appeared here. I also learned here about re-formulations in 1-Shot, as well as Krylon. Not too long ago Cam & Bob Rochen had worked together to rescue a crisis that was later compensated from the vendor due to posting here.
My point is that while intent to "bully or humiliate" is out of line, informing our peers is the escence of what many of us benefit from on this site. Mistakes happen. Learning from mistakes should also happen. The beauty of a public forum is that a great many people can learn from one mistake.
Some mistakes may arise due to re-formulations in sign materials, & while those changes may not be reversed, the first person "griping" about it may not have the whole story, but because of that "gripe" we may all learn the new set of "do's & dont's" for a specific product.
Other "mistakes" may be a by-product of dealing with an un-scrupulous vendor & I think informing our peers about poor customer service or questionable business practices is a fair way to allow many to learn from the "mistake". Sure, this may "bully" the vendor to re-think the economics of being penny-wise & pound-foolish when dealing with such a unified group as ourselves, but if the original intent of a "gripe" post was to inform & not to humiliate, then I think it should be OK
Steve, I am not trying to oppose your stand on this issue, I am asking you to clarify where you would "draw the line" so we know better how to stay on the right side of it.
[ June 05, 2003, 02:04 PM: Message edited by: Doug Allan ]
posted
I didn't get a chance to call today. I had to finish up a quote for a customer I've been trying to get, then fight with my printer (think I need to re-install the drivers). Then deal with the undecisive customers. It's after 5 so I'm going to try to call tomorrow before I leave for my sublimation show.
-------------------- Chris Welker Wildfire Signs Indiana, Pa Posts: 4254 | From: Indiana, PA | Registered: Mar 2001
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How about applauding the suppliers that do good, instead of posting negative feedback about the others.
Whether it's meant as a slam or a "warning" doesn't matter, a negative comment is always going to be taken as a slam. I'm sure no one here would like to see their names pop up in a public forum followed by a string of negativity, the difference is not all suppliers read this forum and you can bet the people posting bad things about a supplier wouldn't have even contacted the supplier before doing so, eliminating their opportunity to make things right.
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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posted
Mike, I don't feel that reporting a factual account of a business transaction is a slam. If supplier "A" thinks "B" grade service is acceptable, what is the harm in spelling out those facts.
If Supplier "B" is providing "A" grade service, then of course that is also newsworthy, but not necessarily information that the same person would have. It sometimes takes B grade service to seek out, & be refferred to A grade suppliers.
As a for instance on the posting of facts: this topic explained a serious sign supply glitch I encountered. I left off the name of the supplier to allow time for a resolution. After a full month someone bumped up the topic to inquire & I named the vendor who had still not contacted me with a resolution. Over 2 months later I was compensated, & in all fairness I bumped the topic up again to give credit where it was due. I personally think 3-1/2 months was a little long to wait, but they did reimburse me in the end.
As for the post our praise idea, I will add that given the logistics of shipping $4,000.00 pallets of sign supplies on a 2 week journey involving 2 trucking companies & an ocean freight service, schitt can happen. The vendor that fouled up my order in that old post was getting my business because of difficulty I was having from the transitions at Product Sign Supply due to, among other things, new ownership. Last month I brought in nearly $4,000.00 in goods from Product Sign Supply, & the frieght company broke the pallet, mixed it up with another companies pallet, repacked it on a new pallet & mixed up some of the goods, mixed up the address & shipped both pallets to the wrong islands. Then they threatened to leave the stuff on the wrong island for an indefinant amount of time unless the vendor signed a waiver against any damage claims, & agreed to pay the additional freight cost for re-shipping both paletts to the correct island due to the mixed up address labels. Product Sign Supply out of San Jose CA. did sign that waiver & pay that freight so that I could get my shipment 5 days late instead of who-knows-when. The photos I took of the resulting pallet with several hundred pounds of aluminum blanks ON TOP of my squished vinyl boxes proved to P.S.S., that the pallet had been re-packed by the shipper, & convinced me that the address mix-up was also the fault of the shipper. Too late though, PSS signed the waiver, & spent my $4,000.00 on the shippers mistakes, losing money on their cost for all my goods.
That kind of service does deserve a loud & clear THANK-YOU PRODUCT SIGN SUPPLY
But if you were a vendor shipping goods to Hawaii, don't you think you would be a little bit interested in knowing at the end of this story, just who the freight company was that pulled that schitt? I know I would. If your business was in a position to be affected by that information, I don't think you would care if some observers on the sidelines thought it was a slam.
posted
On a good note I deal with PSS almost daily and they rock! of course I'm very priveleged to have them about 10 min from my shop... no shipping problems for me!
BTW I forgot to mention I hate you because you are doing what I love in the best place in the world... punk maybe I'll come start Big Kahuna Signs
[ June 06, 2003, 01:52 AM: Message edited by: Dave Cox - That Sign Guy ]
-------------------- -------------------- Dave Cox C2 Media Services (Formerly That Sign Guy) dave@c2mediaservices.com -------------------- Full Color Printing Posts: 295 | From: Sacramento CA | Registered: Jan 2003
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