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I need some help....BAD !!!!! I run a 20" Vinyl Express cutter and Vinyl Express Master 6.5v3. All of a sudden now I am getting a "comunication error" on my plotter. I have not changed any settings in the software. I have checked the cables to make sure they are plugged in good, which is what the cutter manual says. I cannot find anything in the software manual. I Think it is a "software" problem as I can do a "test cut" from the plotter and it is fine.
I can contact GBC on Monday, but I am working on a christmas project and if I can't get it to work today I will have to leave some elements out that I really want to add.
Thanks in Advance!!!!
-------------------- Troy "Metalleg" Haas 626 Kingswood Dr Evansville,In 47715 Posts: 1100 | From: Evansville,Indiana, USA | Registered: Nov 1998
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unplug the plotter..for a an hour or so..see if it resets itsself.
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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I just re in-installed the driver. I still get the same error message on the cutter and when I try to cut a job I get a "can not open port' in the production manager.
Any other help??
-------------------- Troy "Metalleg" Haas 626 Kingswood Dr Evansville,In 47715 Posts: 1100 | From: Evansville,Indiana, USA | Registered: Nov 1998
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You're plotter should hook up by serial port or parallel port. You could try a different cable if you have one (they can go bad) or you might try hooking it up through the other port.
Have you looked in the device manager to see if you have a port conflict of some sort?
Also look in the "production manager" settings to make sure it's on the correct port.
almost forgot....production manager may be a separate install on your disc. Did you reinstall it too?
[ December 21, 2002, 04:33 PM: Message edited by: Tony McDonald ]
-------------------- Ace Graphics & Printing Camdenton, MO. USA
posted
Outside chance - the computer's Bios may not be set to allow communication, if you are using on on-motherboard port.
shut down computer, and restart, accessing the bios setup screens (varies -see manual) find the section for ports or peripherals make sure it is set to EPP or ECP (not SPP) if that choice is available, and be sure it is not turned off. save settings & restart you may have to reinstall the port & driver
Also - if you have moved the comuter around a bit - the internal cable could be loose! turn off, open it up, find it and push it back in!
-------------------- Bob Sheers 24 Hour Services Columbia, MD USA 410-995-3655 bob@go-to-airport.com Posts: 140 | From: Columbia, MD, USA | Registered: Sep 1999
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I narrowed it down to two things either the cable is bad or a s Dispatch said, the inside cable came loose. This is a possiblity because we recently remodeled this room and moved the computer and have not used the cutter since then.
I have found a parrall cable and have hooked up the cutter this way. Although it is slower than my first computer, it does cut.
Thanks for all your help!!!!!!
-------------------- Troy "Metalleg" Haas 626 Kingswood Dr Evansville,In 47715 Posts: 1100 | From: Evansville,Indiana, USA | Registered: Nov 1998
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Alot of plotters have to use a null modem cable. A normal serial cable will not work unless you have a null modem adapter for it on these plotters.The wires are crossed on a couple of pins on these cables or adapters to allow for a handshake between the plotter and computer,...did ya swap cables accidently when ya moved the pc Troy?
-------------------- fly low...timi/NC is, Tim Barrow Barrow Art Signs Winston-Salem,NC Posts: 2224 | From: Winston-Salem,NC,USA | Registered: Nov 1998
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-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5278 | From: Im a nowhere man | Registered: Jul 2001
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