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For the past seven years I've been getting banners from TLC in New Jersey, but lately they've been screwing up orders left and right. Mistakes are one thing; being dishonest about them is another. So I need a new banner company. My requirements are: an East Coast company with fast turnaround on orders for lettered banners, consistent service without obvious screw-ups, and honest answers.
I don't generally letter banners; I'm not set up for it and I don't intend to start. I prefer to order finished banners and mark them up to the customer. Until recently TLC has done really well, but three problems in two weeks has made me go looking for another supplier. Specifically, I've had two banners that were ordered for a specific event that were not delivered on time; the last straw was a banner ordered on Tuesday and needed for Friday for a weekend event. I called TLC on Friday at 1pm and was told it shipped Wednesday; when it did not arrive on Friday I had to make excuses to an angry customer. The banner arrived on Monday with a UPS Next Day Air label. Checking the tracking number revealed it had been picked up at TLC on Friday at 4:53 pm - so the reality was that the banner was shipped four hours AFTER I had been assured, by TLC, that it went out on Wednesday. Mistakes I can forgive. Being lied to, I can't.
So that's my rant du jour. I need a new supplier who can offer performance instead of bullschitt. Any suggestions will be welcomed.
-------------------- "A wise man concerns himself with the truth, not with what people believe." - Aristotle
Cam Bortz Finest Kind Signs Pondside Iron works 256 S. Broad St. Pawcatuck, Ct. 06379 "Award winning Signs since 1988" Posts: 3051 | From: Pawcatuck,Connecticut USA | Registered: Nov 1998
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i used one in tenn couple times for large banners that couldnt do....all i can remember is that their logo was a steam locomotive.....sorry i cant be of more help.
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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I have great service from Ameriban here in the Mid US. Their is a supplier in Woburn, MA. I really like their 14 oz stuff. And everything is overnight for me.
-------------------- "Don't change horses in midstream, unless you spot one with longer legs" bronzeo oti Jack Davis 1410 Main St Joplin, MO 64801 www.imagemakerart.com jack@imagemakerart.com Posts: 1549 | From: Joplin, MO | Registered: Mar 2000
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I agree with Jack. Ameriban does great banners. I routinely order their Signtex banners. Great stuff.
-------------------- Maker of fine signs and other creative stuff. Located at 109 N. Cumberland ave. Harlan, Ky. 40831 606-837-0242 Posts: 4172 | From: Ages-Brookside, Ky. Up the Holler... | Registered: Jul 1999
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Whats up Bro... You need to talk to Lilian at Custom Banner in Maine. 800-926-7643 they have a great turn around and excellent product. I buy blank banners from them but they do printing as well.
-------------------- Ken McTague, Concept Signs 57 Bridge St. (route 107) Salem MA 01970 1-978-745-5800 conceptsign@yahoo.com http://www.pinheadlounge.com/CaptainKen
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"A wise man once said that, or was it a wise guy?" Posts: 2425 | From: Salem, MA | Registered: Apr 1999
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Hey Cam. Ameriban does a great job. The owner there will get on the phone with you hizself, answer questions, or educate in ways you have not thought of yet. Frank Fellers. Give him a call.
-------------------- Steve Estes Sign Studio Calvert City, Ky 42029 Posts: 185 | From: possum trot ky usa | Registered: Apr 1999
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Cam, I agree with Captain Ken; call the folks at Custom Banner. They are super people up there. Marvin Main Street Sign Company
-------------------- Marvin Meteer MAIN STREET SIGN COMPANY P.O. 274 Wyalusing, PA 18853 "Just try'n to do what's right for everybody involved." Posts: 17 | From: Wyalusing, PA USA | Registered: Feb 1999
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Hey Cam - I have been very happy with Ameriban as well - they have never let me down on product or service. However, to my knowledge they don't letter banners. I would be happy to supply you with finished product with quick turnaround; although I'm not on the East coast. That being said, I am about 20 minutes from the Fed Ex hub in Memphis, as well as UPS at the airport. Let me know if I can help you with any future projects. Sincerely, Carl p.s. If you are not happy with my product or service then you owe me nothing. That's my guarantee I give all my customers.
[ December 11, 2002, 10:22 PM: Message edited by: Carl Wood ]
-------------------- Carl Wood Olive Branch, Ms Posts: 1392 | From: Olive Branch,MS USA | Registered: Nov 1999
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Cam....I used to buy all my banners from Ameriban until last year when they screwed up an order. I had been happy with them, but realized that I needed a "back-up" banner supplier and tried Custom Banner. They are terrific folks. Very helpful when I call, way more colors, more types of materials and the quality is outstanding. Plus they will silkscreen, paint or dye, or apply vinyl on whatever you need. And......I believe they're one day away from you by UPS. Ameriban is now my backup, if I ever need one. Give Lillian a call @800-926-7643.
[ December 12, 2002, 12:17 PM: Message edited by: Mike Kelly ]
-------------------- Mike"Spud"Kelly zipperhead design Westminster, MA Posts: 367 | From: Westminster, MA | Registered: Mar 2001
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Who's "TLC"? I'm in Jersey & I never heard of them. What's wrong with US Banner? They're the Letterhead & Pinhead's biggest supporters. Nick has never let me down.
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