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For the love, will Illustrator ever just close on it's own? I have been running CS3 since it came out. Illustrator just won't close without a forced quit. I've spoken with Adobe, read countless threads, etc...etc.. Re-Setting prefs does nada. Although I have to admit that I still can't find the AI pref file anyway. But I've re-set successfully by holding control and shift (and alt?) or whatever folks recommend while opening the program. Nothing. The interesting thing is this...I have Illustrator Only on my computer in the shop (did not install Photoshop and other programs in CS3). It shuts down every time. I installed all components of it on my laptop and it is so sluggish. Adobe SWEARS that there is absolutely no relationship. If someone can help me with this, I would be so thankful. Any advice or sympathy out there? -Thanks for listening, S.E.
-------------------- Sarah F. Evans Appalachian Signs and Design 186 Parkside Road Boone, North Carolina 28607 Posts: 97 | From: Boone, NC | Registered: Dec 2006
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I have almost the same problem when Illustrator has been running all day. I usually have to force quit unless I feel like waiting about 10 minutes. It does eventually shut down on its own. But when I start Illy in the morning and shut down within a couple hours, it shuts down fairly quickly. Still not nearly as fast as the Mac version though. Sorry I can't help you, just sympathizing with you.
-------------------- Dave Sherby "Sandman" SherWood Sign & Graphic Design Crystal Falls, MI 49920 906-875-6201 sherwoodsign@sbcglobal.net Posts: 5397 | From: Crystal Falls, MI USA | Registered: Apr 1999
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I don't have to do force quits, but Illustrator CS3 tends to be the slowest of all programs to shut down. Since upgrading to CS3 on my work computer, the whole machine seems to be slower. Illustrator may not be the sole contributor to the problem, but it certainly is a factor.
For two decades I have been using Illustrator, and it's core functions haven't changed much in all that time. So I can't help wondering why it has become the resource pig that it is.
Adobe used to be such a great company. They are responsible for developing and co-developing much of the technology that makes type and graphics look good on screen and in printed form. But that was yesterday's news. Today they are an unresponsive megalith. Their upgrades tend to underwhelm. Wishlist items remain on wishlists for years (like how about a bigger work space in Illustrator?) Their support people barely speak english, and it takes 3 weeks to solve simple things (no joke), like transferring a license from one person to another, or upgrading software from one platform to another. What should take 10 minutes on the phone takes day after day after day of checking up until they finally get it right. Oh, I also upgraded to InDesign CS3 a month before they released CS4. Do you think I get a free upgrade? Not a chance. I asked. They refused.
I still use the products, but I dread dealing with them as a company.
My mind wanders. And that's not a good thing, 'cause it's too small to be out there alone. Posts: 3129 | From: Tooele, UT | Registered: Mar 2005
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quote: Since upgrading to CS3 on my work computer, the whole machine seems to be slower
It is running slower. Adobe has seen fit to add in a few behind the scene service utilities that check for proper registration and a couple of other spy deals..
There is a fix for it but some would call that a hack..
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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quote:Originally posted by Russ McMullin: I dread dealing with them as a company.
Russ, I echo that sentiment. I recently upgraded to Adobe Acrobat 9.0 Pro from my old version of 7 Standard. The 7 version came with my Fujitsu sheet-fed scanner, so was an O.E.M. version. For some reason the 9.0 Pro would not accept the 7.0 serial and validate the upgrade..... SO.... I call Adobe.
After waiting on hold for about 30 minutes, I get Habib on the phone. I think it was late in the day and he was tired of pedaling his bicycle generator, cuz I could barely hear him. Add in his total non-grasp of the English language and communication becomes almost impossible. I was on the verge several times of asking him to get his camel in there to interpret.
Well, it took almost an hour of repeating myself about the versions, reading both serial numbers off multiple times, getting put on hold for long periods, etc. to get manually registered. Several times while on the long silent holds, I'd hear clicks like his system was hanging up on me... I swear, I was so frustrated, I promised myself if I got hung up on, I was gonna get out the john boat with the 25 hp Johnson, and set out across the ocean to go camel hunting in the Middle East.
Anyway, the problem was finally resolved, but I was so mad at Adobe by the time it was all over, I think I'll just find a hacked copy next time to save myself the trouble... I'd rather remove 15 viruses than go through that again.
[ November 07, 2008, 02:56 AM: Message edited by: Jon Jantz ]
-------------------- Jon Jantz Snappysign.com jjantz21@gmail.com http://www.allcw.com Posts: 3395 | From: Atmore, AL | Registered: Nov 2005
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Curtis, I am interested in that hack if you are interested in sharing the details. Not here in this thread or forum of course.
Jon, when I tried to transfer an InDesign license, the original owner spent several hours on the phone setting it up, and I spent about 3 weeks, and numerous phone calls trying to get InDesign to show up in my list of registered products. I was frustrated beyond belief.
My mind wanders. And that's not a good thing, 'cause it's too small to be out there alone. Posts: 3129 | From: Tooele, UT | Registered: Mar 2005
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LOL....sorry, couldn't help but chuckle over this topic because everyone I know including me experiences what I call the Adobe Rumpelstiltskin Effect - - that is, shut downs that take an eternity.
And generally speaking, when I do choose to 'shut down' Illy, I get the warning "This program has performed an illegal operation and must shut down...etc" and then it closes - - eventually.
Always has been this way... on multiple versions of Illustrator on multiple computers.
CorelDraw shuts down darn near immediately.
I wish one would buy the other and merge their best functions for the ultimate vector program - because there are a ton of things in each that I like, and some things I don't.
Adobe sucks as far as listening to their customers.... although, I understand that CS4 opens and closes much faster - but DON'T BUY IT YET... because there are gobs of bugs in it that require at least the first service patch....
-------------------- Todd Gill Outside The Lines Potterville, MI Posts: 7792 | From: Potterville, MI | Registered: Dec 2001
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Hey Sarah, are you running a RIP or something that takes a lot of RAM, like Outlook or something? I know if I'm sitting around in my pj's on my laptop Illy CS2 runs smooth and shuts down pretty quick. If I'm on the iMac or PowerMac running Illy, Photoshop and Firefox.. everything is fine. However, If I leave Flexi running all day and printing.. at the end of the day Illy does not want to shut down! When I Force Quit... Production Manager pops up with a (not responding). I Quit that first, then Illy shuts down on it's own right away!!!
posted
wow, I am surprised at your Illustrator problems. My CS2 has never had any problems. Shuts down almost instantly. Never crashes. I have a seperate hard drive for the scratch disk, seperate from windows hard drive. Maybye that helps. Maybye it CS3...
Understand about tech support. Seems to be a trend among many companies.
-------------------- Mike South ABC Glass & Signs, Inc. 1415 Main Street Miles City, MT 59301
abc@midrivers.com 406-234-1234 Posts: 167 | From: Miles City, MT | Registered: Mar 2004
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I just upgraded to CS3.3 from CS2- I'm excited that I can finally have Illustrator and Photoshop (or any other Adobe software) running at the same time without crashing Illy.
There are many more features that I like in CorelDRAW, but I am forcing myself to use Illy more. I'll wait awhile before I upgrade to CS4.
I had some shutdown problems with CS2, but so far CS3.3 seems pretty stable.
-------------------- Michael Clanton Clanton Graphics/ Blackberry 19 Studio 1933 Blackberry Conway AR 72034 501-505-6794 clantongraphics@yahoo.com Posts: 1736 | From: Conway Arkansas | Registered: Oct 2001
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Hey. I'm not running Omega or any RIP program on this computer. There's nothing major going on with the exception of Illustrator. I guess I just have to learn to deal with the issue emotionally. Illustrator is by far my favorite vector program. It's good to hear that I'm not the only one.
-------------------- Sarah F. Evans Appalachian Signs and Design 186 Parkside Road Boone, North Carolina 28607 Posts: 97 | From: Boone, NC | Registered: Dec 2006
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Its CS3 Mike. CS2 used to shut down just fine. When I upgraded to CS3 the problem began immediately. Some one who can't reveal their name due to ties with Adobe told me they know they have problems with Illy for PC's. sounds like they fixed it with CS4, but now there are new problems with 4.
-------------------- Dave Sherby "Sandman" SherWood Sign & Graphic Design Crystal Falls, MI 49920 906-875-6201 sherwoodsign@sbcglobal.net Posts: 5397 | From: Crystal Falls, MI USA | Registered: Apr 1999
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It's not my favorite, but I can make it work and get the job done- it is just a tool after all. For me, I can work far more productively in CorelDRAW, so that is what I use for vector in the screenprinting shop. I have been using Illy for several other projects, mainly because it runs well on my Macs. I've always had problems with Illy on my PCs, so I don't even bother, I just use CorelDRAW.
Over the years I have learned to use many different programs for different tasks- they all have pros and cons, and little annoyances, but look at all of the fun I'm having!
-------------------- Michael Clanton Clanton Graphics/ Blackberry 19 Studio 1933 Blackberry Conway AR 72034 501-505-6794 clantongraphics@yahoo.com Posts: 1736 | From: Conway Arkansas | Registered: Oct 2001
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It is now CS4, but you can search the blog for older posts of CS3. I can't say if there is an answer to your trouble or not (Iknow what you mean about the sluggishness issue) but it is a good resource.
-------------------- Curt Stenz Graphics 700 Squirrel Lane Marathon, WI 54448 Posts: 590 | From: Marathon, WI 54448 | Registered: Dec 1998
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Illustrator RARELY shuts down politely. I almost always have to force it. Whenever you force it, it does NOT keep your "Recent Files" updated (it DOES save them properly, but you have to search for them by date".
Might it be the "Number of Redo's" (how do you pluralize "Redo") that we have selected? Is it trying to keep track of twenty versions of one job, times the number of jobs that you've opened that day? That could be 300-400+ Saves that it is performing. No wonder it chokes.
Maybe there is a way to reduce the Redo(s) and the cache files necessary to accommodate them? Is it improperly clearing its cache, or not clearing it at all?
-------------------- Gene Golden Gettysburg Signs Gettysburg PA 17325 717-334-0200 genegolden@gettysburgsigns.com
"Art is knowing when to stop." Posts: 1578 | From: Gettysburg, PA | Registered: Jun 2003
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Sarah, I read this when you first posted & I've watched it for days now, completely surprised how many people have difficulties with this.
Illustrator is my favorite vector program too & I have been using it since version 88 I first bought my own license for version 4, and have upgraded to almost every version since then, including the CS4 design suite...
...but my workflow is to use version 9. Some folks here thought 8 was better, or 10 was better, but I happened to get sick of learning the changes at version 9, so I just use the newer versions to open client files, or when I need gradient mesh tool, or envelope distort or live trace..
So, anyway, version 9 runs on 4 computers at my shop, and gets launched & closed on at least 2 of them, at least once a day for years and years and years. I have either CS1, CS2 or CS3 on the other computers too (haven't even opened CS4 yet)but mostly have version 9 open every day & I don't remember having problems like that. Sure, I have days where things lock up, but nowhere near a regular problem that can be attributed to illustrator.
Anyway, I'm just saying maybe you would have better luck finding a version 9 disc to load up & try out. In my experience, 95% of the work in a sign business can be done as easily on version 9 as on CS3, so if it saved you even half of the grief you are going through, it may be worth trying out.
posted
I agree Doug. I had version 8 on my PC before I upgraded to 10, then to CS3. Version 8 kicked butt and did almost everything I needed for sign work. I've been using Illy since version 3. I very much prefer the Mac version of Illy, but I let my valued employee use the Mac to keep her happy. That is soon to be rectified though as I'm getting my new Mac Pro with 6 gigs of Ram, 8 core, 2.8 GHz, loaded up. I still have to load XP pro on the new mac and transfer a ton of files, then I'm going to get everything I can for the Mac side and only run Windows for Quickbooks, Estimate, and Artcamm.
[ November 08, 2008, 11:56 PM: Message edited by: Dave Sherby ]
-------------------- Dave Sherby "Sandman" SherWood Sign & Graphic Design Crystal Falls, MI 49920 906-875-6201 sherwoodsign@sbcglobal.net Posts: 5397 | From: Crystal Falls, MI USA | Registered: Apr 1999
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