posted
Fired up th puter this morning to find that my software is unregistered. Huh, and the old numbers won't work, huh Can't cut, can't export, can't do SH%T!!!
Phone support? Na, they didn't pay the bill. So now I sit waiting for e-mail response, While I'm sure they are grilling on the Barby.
It's not that I am in the middle of a LARGE project with MULTIPLE signs. With a close to impossible deadline.
I frikkin give up
Guess you really do get what you pay for .
To the lurkers....spend the money of Flexy or signlab or anything other than this mess.
I need a sandwich
-------------------- Snow's Sign Works 865-908-0076 snowman@planetc.com www.snowsigns.com
I'm out of my mind, but feel free to leave a message... Posts: 1640 | From: Sevierville, TN | Registered: Jul 2005
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posted
a well known problem.. it posted all over the internet. Something to do with the daylight savings time.. . but alas i don't know the answer..
but you could look at windows/system/vmpro.ini
maybe modify it somehow..
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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quote:Originally posted by Mike Faig: Don't use it. Use the new toys. Hurry up. Done yet?
Ya thanks , great advice
But I guess that will be my only option is rebuild 11 signs in another software so that I and others that are waiting for files can proceed. Shouldn't take long. Contour panels, 3 or 4 fonts per panel, dropshadows, outlines, scroll elements....
Ya, I'll just whip them up
Have no choice since it's been FIVE *&^%$# HOURS and no response from them in anyway or form
Steve and Barb, If for some ungodly reason this company ever request being a merchant here, I will pay you the $500 to NOT let them.
Let this be a BIG warning to the newbie out there. Ya, there software is cheap and it does great. But when you have problems and you need them to fix something fast, you will be screwed. And THAT is the reason that I will be NOT be using nor recommending them anymore.
I'm just a grain of salt in the big picture for Future corp. But placed in the right place it can still burn like hell...
-------------------- Snow's Sign Works 865-908-0076 snowman@planetc.com www.snowsigns.com
I'm out of my mind, but feel free to leave a message... Posts: 1640 | From: Sevierville, TN | Registered: Jul 2005
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posted
Also, glad I chose corel draw with cocut pro...
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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posted
glad i choose COREL DRAW....and nothin else)))))))
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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Sure, they cost a little more...but I sleep at night and don't have the experience that Jake has. Sorry, Jake.
Also, just for information - 3M High Performance Vinyl, Porter Acrylics, ShopBot Flat Bed Router, and Corafoam HDU (still use SignFoam 3 and Precision Board, too)
[ April 07, 2008, 07:38 PM: Message edited by: Raymond Chapman ]
-------------------- Chapman Sign Studio Temple, Texas chapmanstudio@sbcglobal.net Posts: 6306 | From: Temple, Texas, USA | Registered: Nov 1998
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posted
Yup yup have got corel now and cocut.....but I still got to learn it!!! Under time issues
yes chappy..
"Sure, they cost a little more...but I sleep at night and don't have the experience that Jake has. Sorry, Jake.
Also, just for information - 3M High Performance Vinyl, Porter Acrylics, ShopBot Flat Bed Router, and Corafoam HDU (still use SignFoam 3 and Precision Board, too)"
Older wiser. Ya beat me up like my ol man!
ya know, yur startin to sound like that swatamajigger guy...
-------------------- Snow's Sign Works 865-908-0076 snowman@planetc.com www.snowsigns.com
I'm out of my mind, but feel free to leave a message... Posts: 1640 | From: Sevierville, TN | Registered: Jul 2005
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posted
Jake, I know how you feel as I have had problems in the past, uninstalling, reformating and re-installing. In case you didn't know this, but their home base is in Australia and when we are up, they are sleeping.
I always wanted to get the dongle(s) so I wouldn't have to go thru this again but never did (I have 2 reg. copies of the software).
Hey Shaun, aren't you the owner of the company? Can you give us letterheads a discount on the dongles?
-------------------- Laura Butler Vision Graphics & Sign 4479 Welch Rd Attica, Mi 48412 Posts: 2855 | From: Attica, Mi, USA | Registered: Nov 2000
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posted
***CAN WE PLEASE PUT THIS ALL IN CONTEXT?***
RE: OLD VERSION OF VMP
As mentioned I have sent you some info on the email...
The problem you have relates to some weird change Microsoft did in 2001 to Windows which meant that for around 50% of users when the time changed so did their Computer ID # which kicked out their registration... since the registration was hard coded into the program it meant a big job to fix it so we decided to introduce a Dongle to overcome these type problems when using numbers!
So in affect the problem you’re having relates to a very old version of your software which we completely fixed 4 years ago now that is no longer a problem with later versions of VMP…
Thanks,
-------------------- Shaun Morrell Posts: 38 | From: New York, NY USA & Melb, Australia | Registered: Jun 2000
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quote: no longer a problem with later versions of VMP…
So why not post some kind of instruction on the website so users of the older versions can get back online?
And it is known that M$ made developers adhere tighter to the developer standards. That essentially meant that code writers who did not follow guidelines would find a problem when later updates were released.
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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posted
We do have specific instructions on the registrations page flashing in red and blue!
All that’s happened to Jake is that he’s registered so many times he’s trigged off an alarm bell on our server – which we’re resetting for everyone with the old version to avoid this being a problem.
What amazes me here tonight is how unrealistic some folks are with software support...
Jake has what is equivalent in age to Adobe Illustrator V9, Corel Draw V10 or Windows Me – I know from my own experience that if you gave these folks a call for support for these old versions of their software you wouldn’t get very much i.e. none…
quote:Jake has what is equivalent in age to Adobe Illustrator V9, Corel Draw V10 or Windows Me – I know from my own experience that if you gave these folks a call for support for these old versions of their software you wouldn’t get very much i.e. none
Your right.. But, those packages don't lock any one out from their work either..
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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posted
GERBER can do that to their people..and the people who own GERBER........THEY UPGRADE.... to stop the problems.....$$$$$$$$
[ April 08, 2008, 01:24 AM: Message edited by: old paint ]
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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But that's my point - Jake got a call from me and email about the problem today and we're on it... he hasn't been ignored or left on his own even though his version is several years old... the only problem was that he had the wrong phone number?
I was writing about the other comments here and replying to Curtis...
Give Corel a call in the AM and ask them for help with CorelDRAW V9 and see what they say? Oh and make sure you have your credit card handy!
Thanks,
-------------------- Shaun Morrell Posts: 38 | From: New York, NY USA & Melb, Australia | Registered: Jun 2000
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Not these days they won't! try and activate Illustrator CS3, XP or Vista on lots of different computers using the same Code on the CD cover... you'll find they won't let you.
Thanks,
-------------------- Shaun Morrell Posts: 38 | From: New York, NY USA & Melb, Australia | Registered: Jun 2000
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quote:Originally posted by old paint: GERBER can do that to their people..and the people who own GERBER........THEY UPGRADE.... to stop the problems.....$$$$$$$$
For someone who's never owned Omega, you sure are quite the expert, OP.
Fact is, Omega is pretty darn solid. Its been "YEARS" since I've had any issues.
.
[ April 08, 2008, 07:29 AM: Message edited by: Glenn Taylor ]
posted
I have to stick up for Shaun here. He sells a great product for fractions of what Signlab or Flexi go for. I had all the same problems and then purchased the dongle....works great now. I have my original flexi I purchased when I got into business 13 years ago and paid a couple thousand. That version hasn't worked in 4 years as windows ME was the last operating system it worked on. Flexi does't care, they will upgrade me for a couple more thousand. For $150 I got the dongle and was up and running again with VMP. I know it is frustrating when you call and can't get a person on the phone but within a day or two Shaun or someone has always solved my problem. DONGLE DONGLE DONGLE!
-------------------- Rob Larkham Sign Techniques Inc. Chicopee, Ma Posts: 607 | From: Chester, Ma. | Registered: Apr 2002
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As shaun has said earlier, he called yesterday. Unfortunately, I was pulling in my driveway at home...... at 8:00....so Didn't get much done. Came in early this morning and tried going thru the registration system...again.... and finally got a number that would unlock it...this time....we'll see.
I guess this dongle thing is easy fix? If you have $160 to buy one.
Not trying to stir the pot any more than I already have...BUT.... I'm thinking an EASIER fix for the folks that have OUTDATED software and don't really have $ 160 for a dongle (whatever the hell that is, sounds dirty though) would be a customer support line that can help people from anywhere....at anytime. If your gonna sell a product to the whole world, it just seams like it would make sense to be available to the market on THEIR timezone also. just my 2 cents.
Shaun I have saved your contact number and and e-mail for future problems. Hoping there aren't any.
"I know a guy who's used Corel and CoCut for 12 years who could come get it all set up and help you get going...
When do you want me to be there?"
You left yet?
(You might not have wanted to tell me that Jonnyboy...you just became tech support)
-------------------- Snow's Sign Works 865-908-0076 snowman@planetc.com www.snowsigns.com
I'm out of my mind, but feel free to leave a message... Posts: 1640 | From: Sevierville, TN | Registered: Jul 2005
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I would honestly think that $160 is worth the 2.47 years you just took off your life expectancy with that rant.... Hahahahahahahahahaha!
-------------------- Bruce Bowers
DrCAS Custom Lettering and Design Saint Cloud, Minnesota
"Things work out best for the people who make the best of the way things work out." - Art Linkletter Posts: 6451 | From: Saint Cloud, Minnesota | Registered: Jun 1999
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posted
I have an old version of VMP and I found the easy way to get out of trouble when daylight saving hits is reset your computers clock to back before daylight saving starts/finishes. I know it may not be convenient but if you need to get work out it there's no stress.
-------------------- Neil White Sign Magic Melton, VIC Australia whitey@primus.com.au Posts: 277 | From: australia | Registered: Dec 1999
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Shawn's absolutely right. The expectations that 4-6 year old software will be supported seems prevalent, but hardly realistic. Buy a Nintendo Wii, new car or HDTV and see how long the warranty lasts. "Eternal support" is what many of us would like, but eventually there comes a time when it just isn't feasible for the manufacturer anymore.
The same goes for end users. The old adage "NOTHING LASTS FOREVER" comes to mind. I have been using CorelDraw since version 3 and I still have the disks around here somewhere, but to believe that I would NEVER upgrade since then would be nonsense. MS Windows has changed too much and I certainly never wanted to keep my 3.11 and watch the rest of the world leave me in the dust.
IMHO, so many of tend to look at buying an upgrade as a "cost" rather than an investment, we miss out on the benefits ( and often additional income) that we gain with more modern and stable computers. Why risk the same situation as Jake, who has all that work and downtime to deal with, when a couple of hundred bucks can only help you do your work more efficiently?
Think about this as well... One good paying job...just one...can usually cover the cost of an upgrade. Still think you can't afford to get it?
The money spent is not "cost", but an investment into your productivity. At worst, what you save on aggravation and downtime probably justifies an upgrade when needed.
Soapbox back in the closet... Rapid
-------------------- Ray Rheaume Rapidfire Design 543 Brushwood Road North Haverhill, NH 03774 rapidfiredesign@hotmail.com 603-787-6803
I like my paint shaken, not stirred. Posts: 5648 | From: North Haverhill, New Hampshire | Registered: Apr 2003
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quote:The expectations that 4-6 year old software will be supported seems prevalent, but hardly realistic.
Support for older software isn't the problem. Its being locked out of a legally purchased package via an onerous system lock with a slow response to get it unlocked is the pain.
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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""Good judgment comes from experience; and a lot of that comes from bad judgment" - Will Rogers Posts: 3486 | From: Beautiful Newaygo, Michigan | Registered: Mar 2003
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quote:Originally posted by Glenn Taylor: For someone who's never owned Omega, you sure are quite the expert, OP.
Fact is, Omega is pretty darn solid. Its been "YEARS" since I've had any issues.
Well put, Glenn. I couldn't agree more
Right on, Rapid!
For OP's benefit, I would like to add that you cannot expect a 2000 model of anything to perform like a new one. Technology changes everyday, advancements are made, and upgrades ARE necessary. Sorry Dude.
[ April 09, 2008, 08:10 AM: Message edited by: Rick Beisiegel ]
""Good judgment comes from experience; and a lot of that comes from bad judgment" - Will Rogers Posts: 3486 | From: Beautiful Newaygo, Michigan | Registered: Mar 2003
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""Good judgment comes from experience; and a lot of that comes from bad judgment" - Will Rogers Posts: 3486 | From: Beautiful Newaygo, Michigan | Registered: Mar 2003
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posted
I NEVER GOT GERBERIZED)))))))come close back in 92, guy tried to sell me a 4B(such a deal)and then i did some research.....could got the plotter for $1000. but as gerber goes, thats just the begining. FONTS was $100 each, cadlink card, was $3-400, then i needed GA 6.0(did i ever tell how crappy i think that program is, i been using corel for while when i played with GA6)FOR ANOTHER $3000. I PASSED ON THAT ONE....found me a roland PNC-1000, got LETTER ART 5.0 with it, for $1600.00. and NOT USING THE LETTER ART program i was cuttin vinly the evening i picked it up OUTA COREL 3.0 and had access to ALL THE FONTS ON MY COMPUTER!!!! thennnnnnnnnn....3-4 yrs later, another sign painter friend of mine, called and asked me to help set him up with computer & vinyl. WELLLLLLLLL he musta took the deal i turned down. it was a GERBER SPRINT, and by the time he was set p and cutting he was into a NEW COMPUTER, GA6, and to the tune of $6-7000!!!!!!!! so ive had 4-5 version of corel sine then, ive moved up to a CX-300 ROLAND... still cuttin from COREL...and with all my upgrades I STILL AINT INTO IT FOR THAT KINDA MONEY. so do i have any experiance with GERBER....not really, i never got GERBERIZED!!!
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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posted
Sorry Joe I paid $17,000. for my first Gerber set up...I've updated it twice to the tune of around $6,000.00 all the equipment is still running after 15 years...it has never let me down and I can truthfully say I've never been down a day because of Gerber...
I love the product the service and reliability.
I can't bad mouth any one elses product (because I've never had another) I just know I got what I paid for and it's made money for me ever since the first day it was in the shop.
Just thought Gerber should get a good rap for a change!
-------------------- "Werks fer me...it'll werk fer you"
posted
OOOPs actually I had a 4b before this set up that I paid $7,000 for and it was ssuch a work horse It sold me on buying the Gerber Advantage. I sold it 6 years later for $4,000.
Two Gerber experiences I have had great experiences with.
-------------------- "Werks fer me...it'll werk fer you"
posted
I too have ran GSP for 15years two plotters software and router.
The only problem I have ever had has been my fault, loading software wrong and trying to trick the router into something it should not be doing.
I have Corel, AI and PS CS2 but still locked on what I am fast at Gerber.
-------------------- Sam Staffan Mackinaw Art & Sign 721 S. Nokomis St. Mackinaw City, MI dstaffan@sbcglobal.net Posts: 1696 | From: Mackinaw City, MI | Registered: Mar 2004
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Let this be a BIG warning to the newbie out there. Ya, there software is cheap and it does great. But when you have problems and you need them to fix something fast, you will be screwed. And THAT is the reason that I will be NOT be using nor recommending them anymore.
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