posted
I place an order, and it gets shipped out fine, and then when it gets delivered, stupid strikes.
9/12/06 - I call the company and they tell me that it is on the truck to be delivere. I thank them and look forward to seeing my new software.
9/13/06 - Call back to get the DHL tracking #, and they tell me that it is on the truck again to be delivered again. I get the tracking #, thank them again, and track it myself. Sure enough, on the truck for second delivery. Yet, DHL doesn't show up.
9/14-06 - Track again, and my package is shown being signed for by the receptionist with a name I had never heard of before. Funny thing is, I don't have a receptionist. Its just me, myself, and I, and none of use have never used the name Cagle. I get on the phone with DHL, and they have the local delivery terminal call me. Turns out they left it with a neighbor, and they would go get it, and get it to me. Problem is, this neighbor is 3 or 4 blocks away, and they tell me where it is. Easy enough, I'll just go get it myself. So I go by and ask if they have a package for Kottwitz Graphics, addressed 6 North Maryland Ave. The neighbor is an old lady, and she said yes, she signed for it, and gave it to the neighbor that owned a junk store at 6 Maryland Ave. I go next door, and a yougn kid, mayby 16 was just walking out, and he didn't know anything about it, and his mom is in Ocean City for bike week, and won't be back to next week. I tell the lady that it was an important package, and because she signed for it, she was responsible for it.
Well she shows up at my house about 2 hours later with my package. Problem is...it has been opened, and the paperwork showing who it is addressed to, and I assume the receipt have been destroyed and thrown away.
My first question was, who opened it? Why would someone open a package that has someone elses business name on it?
-------------------- Mark Kottwitz Kottwitz Graphics Ridgely, MD www.SeeMySignWork.com -------------------------- Imagination is more important than knowledge. -- Albert Einstein Posts: 746 | From: Ridgely, MD | Registered: Oct 2000
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Hey Mark, We had a shipper loose a $5000+ display that was delivered to the wrong company, wrong address, and in the wrong town! To make matters worse, the delivery driver remembered delivering it, but could not recall to who or who signed for it. The ultimate kicker was that they tried to deny our shipping claim, saying that they did not loose it, it was just misplaced. After 3 months of BS they finally settled the claim. I would suggest that you call the the place where you bought the software and explain the situation. If they don't replace the lost software in a very timely manner, I would call your credit card company and dispute the charge.
Good luck,
Checkers
-------------------- a.k.a. Brian Born www.CheckersCustom.com Harrisburg, Pa Work Smart, Play Hard Posts: 3775 | From: Harrisburg, Pa. U.S.A. | Registered: Nov 1998
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On the other hand, you can be grateful it wasn't waaay worse.
-------------------- "Stewey" on chat
"...there are no limits when you aim for perfection..." Jonathan Livingston Seagull Posts: 7014 | From: Highgrove via Toowoomba, Queensland, Australia | Registered: Dec 2002
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[ September 15, 2006, 09:41 AM: Message edited by: Dave Grundy ]
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
posted
Mark..In this case I think the blame lays squarly on DHL.
Up here in Canada, I mainly deal with UPS and Purolator. In the past I have had the supplier mark the packages with "no signature required, leave outside front door" if I thought I might be out on a job at the time of delivery.
That worked for a short time until Purolator required me to sign one of THEIR forms indicating that no signature was required and then they attached a scannable decal to the door so that the driver could scan the decal and free himself from responsibility.
While talking to the driver he indicated that they could get fired for delivering to a wrong address or getting an unauthorised signature, or worse yet, no signature at all.
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
quote:Originally posted by Checkers: call the the place where you bought the software and explain the situation. If they don't replace the lost software in a very timely manner, I would call your credit card company and dispute the charge.
Good luck,
Checkers
Yeah, I've been on the phone with the software company, and the shipper. The software company told me that there was nothing of any concern on the papers, and they would fax me another copy. Just go by and pick up the software, and try it. If it works, great, if not, they will get me another copy out overnight. I, of course, asked if it could be anyone but DHL.
The company has been great, but my biggest thing is who ever opened it may have been looking for something that they could use. I guess it ain't software.
-------------------- Mark Kottwitz Kottwitz Graphics Ridgely, MD www.SeeMySignWork.com -------------------------- Imagination is more important than knowledge. -- Albert Einstein Posts: 746 | From: Ridgely, MD | Registered: Oct 2000
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quote: My first question was, who opened it? Why would someone open a package that has someone elses business name on it? [Confused]
For the same reason I opened a package that came to my place.. I never looked at the address label. Just open it and see what I got.
Only then I discovered it wasn't mine..
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5273 | From: Im a nowhere man | Registered: Jul 2001
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It's DHL! I'm not that far from you in DE and I've had similar problems with DHL. And if you need them to return the package............it's hell getting them to pick up at your shop.
UPS on the other hand has always been a joy to work with!
SC
-------------------- Steve Carter {:{) a Touch of Glass 254 Lexington Mill Rd. Magnolia, DE, 19962 PH: 302-335-3170 Posts: 181 | From: Magnolia, De, USA - Center of the Universe | Registered: Jan 1999
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I ask for UPS if the vendor will use them. I've had one of the others (fedex or airborne) leave a brand new laptop on the neighbor's front step, (never came here, didn't even make sure anyone was at the wrong address), I've had fedex come to my house with a package for a neighbor & when I pointed out what house they wanted he got all snotty and says "Can't you just give it to them?". Yeah, soon as I get my paycheck from fedex, I'll get right on that.
As for opening someone else's package, don't you usually know if you're expecting a package? If you do open it without looking at the address and don't recognize the contents, don't you look at the paperwork that came with it instead of throwing it away?
DHL would get an earfull on this one.
-------------------- Chris Welker Wildfire Signs Indiana, Pa Posts: 4254 | From: Indiana, PA | Registered: Mar 2001
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Guess I'm just anal that way.. I always check the labels.... probably because the mail sorters here are illiterate and I always get other people's mail... people that live miles away on completely different streets with names nowhere remotely similar to my street name.
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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the best and funniest shippin screwup... BOONE decides to send me some concord graps from where he lives to pensacola fl. this was fall 2003. he packes em up, takes em to UPS, pays shipping and insures it for $50. a week later iam still lookin for em. now boone goes to UPS to tell them package didnt arrive. UPS shows up here and questions me as to NOT RECIEVING PKG. anyway i never got grapes....boone got $50!!! fall 2004 boone packs up andother box of grapes, pays shipping and we talked about last yrs fiasco so i told him to insure it for $100!!! weeeellll week later no package....UPS question me as to its wherabouts....i tell them to look at some of their employees WITH PURPLE FINGERS....boone get $100!!!! might try it agian this yr..and insure it for $200!!!!!hahahahaha
-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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To this day I stand by the fact that the UPS peeps in the central distribution center (Doraville, GA) must have THE BEST employee rec center...ever. What with all the 'missing deliveries'.
I ordered a BBQ grille. NOT, mind you, a regular grille, but one that would be found at a state recreational site. For weeks I went round-and-round with UPS. "We sent it". "I didn't get it". Lost in delivery...
Six years later? I'm still p'ooooed. I didn't pay for it, or get it, but I never re-ordered, either... Grrrrrrrrr...
The US Postal Service *forgive me while I gag* (by promoting the USPS) actually offers services which are viable money-saving options. They offer Priority Rates on a standard box or envelope.
I'm getting over UPS being 'the best'. But I'm still not over the fact that they're using MY GRILLE.
There's no security in ANY shipments by ANYone. All you can do is insure them...then pray.
Hmm...Here's a though. As an international entity, letterville should get special shipping deal. I'll work on that.
~~ kwunch
-------------------- Karen Wunch (kwunch on chat) A2Z SIGNS in Buford, GA 678.714.1965 ---------------- "Believe there is a great power silently working all things for good, behave yourself and never mind the rest." ~~Beatrice Potter Posts: 126 | From: Buford Georgia | Registered: Jan 2003
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DHL delivered a package to me marked in big black ink.>>>>NEED TO CHANGE ADDRESS!!, in a digusted looking scrawl. Seems when THEY processed the package THEY printed the wrong address on the package. All paperwork on my end and the senders end had the correct addy. Guess who that leaves responsible? duh... DHL? I just happened not to be at the shop when it was delivered or the driver would have gotten an earful from me. But of course, in their perfect world it was someone else's fault. They actually called me today wanting my shipping biz...I almost laughed at the girl on the phone. I explained to her that I didn't need her service and thanked her very much......... I'll take UPS anyday.
-------------------- R.T.Thomas,AirDesigns/Sign And Airbrush Studio rtart1@earthlink.net
Hattiesburg,MS 39401 Shop 601-584-1000 Cell 601-310-5901 Proud supporter of LETTERVILLE!
"Ahhhhhh.......Juicy Fruit." Posts: 547 | From: Hattiesburg,MS USA | Registered: Nov 1998
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Hi Mark, not sure if that was us (we ship DHL) but to their defense I have to say we've had fewer problems with them than either UPS or FedEx (worked with both in the past).
Let me know if there's anything I can do.. reach me at mark@estimatesoftware.com .. I'll take care of it straightaway.
As for someone else using EstiMate, they can't if they're not you. Hehehehehe
-------------------- Best Regards, Mark Smith EstiMate Sign Pricing Software It's Not Luck. It's EstiMate.™ http://www.EstiMateSoftware.com 1-888-304-3300 Posts: 724 | From: Asheville, NC, USA | Registered: Nov 1998
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