posted
I have a bell in front of my shop which people ring to order a sign. any way im working inside and hear the bell go out to greet the customer and this young woman is babbling away on the cellphone doesnt even look at me. i stood there for 30 secound waiting . nothing so i tell her louldy if u cant get off that phone to do bussiness then go some where else and went back to work. boy that****ed me off.
-------------------- Stan Yates Crocodile Creek Signs PO Box 308 Waldo FLA 32694 crocodilecreeksigns@juno.com Posts: 85 | From: waldo. fla | Registered: Aug 2002
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I can NOT stand cell phones but what's worse is when people put life around them on hold instead of their phone call - turn their back to you, stick a finger in their ear, or put their hand up to stop you from talking to them. In most cases when they do that, I walk off. I'll hang around if it's a good friend, although it still bugs the holy hell outta me.
The cell phone, I'll probably sound like a nut saying this (especially considering I broke down and got a cell myself for emergency use - haven't used it in a couple months) is probably one of the singlemost contributors to the rudeness in our society.
Early November I went to visit my sister in Tucson, she lives nearby the ASU campus. We went out to eat dinner and being near the university the place was packed with college kids. While we were eating and talking *to each other* I noticed the noise level in the joint was really high. Glancing all around us, I realized there were more people on cell phones talking to *other* people, than there were people talking to those seated at their own table!
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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I also agree with the rudeness of some people and cell phones! I won't put up with them either!
We were in a restaurant having dinner, when the guy at the next table stated in with his cell phone. Loudly talking medical stuff, kinda gross! I simply turned around (in what Marty calls my 'authoritative voice') and told him to take that call outside, or hang up! His eyes got real big and said "Call ya back".
Some people!
-------------------- Si Allen #562 La Mirada, CA. USA
(714) 521-4810
si.allen on Skype
siallen@dslextreme.com
"SignPainters do It with Longer Strokes!"
Never mess with your profile while in a drunken stupor!!!
Brushasaurus on Chat Posts: 8831 | From: La Mirada, CA, USA | Registered: Nov 1998
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Problem is, those idiots don't know what rude means It's a shame when you have to ask folks at a business meeting to turn their phones off or put them on vibrate so the meeting won't get interupted. I'm with you guys, just walk off and leave the dolt talking to themselves, lifes to short to deal with idiots.
-------------------- Brian Diver PDQ Signs Everett, Wa
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Met at lunch with a salesman who wanted to sell me services.. He answered his cel phone at least 5 times while we were doing bussiness. The last time I finally walked out and left him with the bill. He came by later and was upset because... "you left me in the middle of a meeting". Yup,, Thas right,,, I didnt want to disturb your meetings with every one else..
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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At least one of the folks I ring out every day is talking on their cell phone throughout the entire transaction. It really IS rude. Love....Jill
Posts: 8834 | From: Butler, PA, USA | Registered: Jan 2001
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I am in a mood so I am going to have to disagree with you, only you can control your behaviour. Her cell phone did not do anything to you, would you not answer your business line if it had wrung, with her in your shop? At least to take a message so you could call back?
Ok so you had a customer come all the way down to your business to do business with you and she gets a call or makes one. Then after only 30 seconds you loose control and interrupt her and ask her to leave? Stan do you think you can come up with a better way of dealing with people that waste 30 seconds of your time? You probably could have made a sale and you could have charged her for the time she was wasting. But now you have this young lady going around town telling everyone that she knows how you acted and I am sure she is telling her friends her side of the story.
Cell phones are here to stay and cell phone etiquette will evolve with them, I am most certain you will not be setting the worlds cell phone etiquette. Stan I do not know how you do business, but if she would of spent 20 minutes of your time explaining to you what she wanted would you of got mad or would you thank her for her business and charged her accordingly? Personally I think I would have given her the benefit of the doubt and waited about a minute if she still was not close to finishing her call as I believe most calls can be done in about a minute. I would have spoke to her at a normal level and said to please ring the bell when you are ready.
Good luck Stan make it a game to see how nice you can be with the next customer smiling is way less stressfull and better for you than getting upset over such a small thing what would you do if she really made you mad?
-------------------- Steve Eisenreich Dezine Signs PO BOX 6052 Stn Forces Cold Lake, Alberta T9M 2C5 Posts: 774 | From: Cold Lake | Registered: Mar 2000
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I was in a movie theater one night when the girl a few rows in front of us opened her cell phone and called a friend in another theater so they could tell each other about the movies they were watching. After five minutes of her ignoring the "shhhh" sound that was coming from everyone else the guy sitting behind her reached forward and plucked the cell phone out of her hand, said "She'll call you back" and turned off the phone. She turned around like she was about to scream but everybody in the theater started laughing at her.
She sat and sulked until the movie was over and the guy gave her back her phone. Her first phone call was to tell somebody about the "asshole" in the movie who stole her phone.
-------------------- Pat Whatley Montgomery, AL (334) 262-7446 office (334) 324-8465 cell Posts: 1306 | From: Wetumpka, AL USA | Registered: Mar 2001
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posted
For a second there I thought that I was going to be the only one who was a little shocked at this post. Cell Phones are here to stay, and now a days there's certain people who could never do with out them. There Livlihoods depend on them, I wonder how many sales I've made due to a cell phone, either from a customer using one or my answering my own. Honestly this is shocking!
Now I know there's a time and place for them, but when a customer comes in the shop and answers a call, I just wait a few seconds, then go about my business, and 99% of the time they are the ones Apologizing...No Sweat Sir... Glad to See You!
We have to change our attitudes, we really we do.
Merry Christmas
-------------------- "Keep Positive"
SIGNS1st. Neil Butler Paradise, NF Posts: 6277 | From: St. John's NF Canada | Registered: Mar 1999
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On the reverse side of the coin, I hate it when I wait 30 seconds or more for someone to come to the counter. Nothing is more crazy than waiting for the salesperson to hang up and sell you something.
-------------------- Mike Duncan Lettercraft Signs Posts: 1328 | From: Centreville, VA | Registered: Oct 2000
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I got one. I was at a funeral and there was probably 100+ people in the church when someone 2 rows back and over my shoulder gets a call. She talked the whole way thru the funeral...in a whisper but still she was talking. I kept looking back to see who it was and when I was finally was able to get a look, it didn't surprise me.
-------------------- Laura Butler Vision Graphics & Sign 4479 Welch Rd Attica, Mi 48412 Posts: 2855 | From: Attica, Mi, USA | Registered: Nov 2000
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I wanted to chime in on this...Um hang on cell phone is ringing......
Anyhow I have one too like all the others in the world. I agree it is so disrespectful to be talking with some and get a call. Most folks don't understand that there is an ignore button right on the side of there phone. I have been talking with clients and had mine go off, my partner or wife calling. without missing a beat I read right down on the first ring and hit the button. I'm sure it can wait a few minutes till I am done with who I'm speaking with. I would never dream of making the client stand there while I talk on the phone!
-------------------- Al Checca Kidney dialysis Pt. wizard42171967@yahoo.com Posts: 261 | From: Latrobe just outside Pittsburgh Pa in Latrobe | Registered: Aug 2001
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posted
I'm sorry but I disagree. If someone comes to a counter and rings a bell, then continues to talk and ignore the person that they pulled away from thier work to talk to them, that is plain rude and disrespectful.
Just the same if a customer comes in and we are on the phone and do not acknlowlege them, thats rude in the same manor.
Now personally I would not have barked at the lady but simply walked way and went back to work.
-------------------- Bob Rochon Creative Signworks Millbury, MA 508-865-7330
"Life is Like an Echo, what you put out, comes back to you." Posts: 5149 | From: Millbury, Mass. U.S. | Registered: Nov 1998
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posted
I finally broke down and got a cell phone. If I am busy, or talking to someone, I ignore it... just like a land line, it will take a message. If they can't be bothered to leave a message, then I guess it wasn't all that important!
-------------------- Si Allen #562 La Mirada, CA. USA
(714) 521-4810
si.allen on Skype
siallen@dslextreme.com
"SignPainters do It with Longer Strokes!"
Never mess with your profile while in a drunken stupor!!!
Brushasaurus on Chat Posts: 8831 | From: La Mirada, CA, USA | Registered: Nov 1998
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She came in and rang the bell to get service, and when service was there she wasn't ready for it. What, Stan's supposed to stand there like an obedient little puppy happily waiting for this person to finish up her call?
That's total BS. She shouldn't have rang the bell if she was already on the phone and not ready to conduct business and if the call came in after she rang the bell she never should have answered it knowing full well someone else was stepping away from work to help her.
I'm sorry, even if someone's livlihood depends on it, the call can wait 10 minutes!
What it comes down to is, people that can't resist answering phones, who by the way are the same people that chronically run late for appointments, have built up the impression in their own heads that they're SO IMPORTANT they cannot pull themselves away from the task at hand without emminent failure.
Guess what folks.. You're NOT THAT IMPORTANT, not even in your own business!
Grrrrrrrr.......
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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quote: What, Stan's supposed to stand there like an obedient little puppy happily waiting for this person to finish up her call?
No, but is he "supposed" to be rude & send her off with a bad experience at his shop to talk about? There's 2 extremes here... the one extreme that Stan gave in to (not bashing you Stan... I've fell in the lashback trap too) & the other extreme that Stan's supporters imagine as his only option.
I'm still with Steve on this:
quote:Originally posted by Steve Eisenreich: Personally I think I would have given her the benefit of the doubt and waited about a minute if she still was not close to finishing her call as I believe most calls can be done in about a minute. I would have spoke to her at a normal level and said to please ring the bell when you are ready.
posted
Sadly, an enormous amount of cell phone users are flat out RUDE. I have one. It sets in the console of the truck when I'm meeting with a customer at their place. I think answering a cell phone while in a meeting with a customer is about the most insulting thing a person can do. You're suppost to be talking to your customer, for the few minutes you are with them, they deserve your undivided attention. They don't need to feel like your buddy on the cell phone is more important to you than they are.
When the shop phone rings while a customer is in my shop, I excuse myself to answer it & take a message, explaining that I'm with a customer and will return their call shortly.
If my phone is in my coat when I go into a store, it's on vibrate. If I'm expecting an important call and am out somewhere when the call comes, I walk outside. I do not understand why people have to sit at a table or in a store and SCREAM into their cell phone.
Exception: When my grandpap was really bad before he died, I had a real job. My phone was ALWAYS with me. I would not walk from 1 office to the next without it. Everyone I worked with knew what was going on & if my phone rang, whoever I was talking to, immediately stopped talking & all eyes were on me to see if I was leaving immediately. I also knew where the cell-phone dead spots in the area were & would NOT go into those areas.
-------------------- Chris Welker Wildfire Signs Indiana, Pa Posts: 4254 | From: Indiana, PA | Registered: Mar 2001
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Maybe Satan was a little harsh but ya know what? Oh Well! It happens. You can't worry about her running around whining to all her little cellphonitis sorority sisters, again that's pretty SELF IMPORTANT to think someone actually gives two craps about you enough to run around town mouthing off about it. There's a saying "You'd be surprised to know what people thought of you, if you knew they don't."
If she does go mouthing off, well it's probably no big loss anyway because anyone she complains to already knows she's likely a drama queen so they disregard her anyway. We all know people like this. Anyone that actually listens to her, well they're probably drama queens too and you don't want to work for them.
Sure, I could say "I would have been sweet as candy to her about it" but reality is, I don't have annoying walk-in "customers".. I can't say for sure how I would have handled it, especially since we don't know, maybe Stan was already having a bad day with bugs landing in his paint and sissy prissyphone was just the last straw.
-------------------- "If I share all my wisdom I won't have any left for myself."
Mike Pipes stickerpimp.com Lake Havasu, AZ mike@stickerpimp.com Posts: 8746 | From: Lake Havasu, AZ USA | Registered: Jun 2000
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posted
Ahh That Happens all the time here in the shop.. I just ignore it. It's fine their paying for my time. I always like the look when the client walks in anyway and I turn on the Timer in Estimate to keep track of time. Talk all you want its your Dime... Quarter..whoops up to a dollar a Minute.. Hope their not roaming.
Everyone runs their business different. I know their has been times I have been in a mood and told a customer to leave. Not the smartest thing in the book but it felt good until it comes back to bite you.
posted
Mike I am not sure how this woman turned into "Ms sissy prissyphone" and I have no idea what kind of setup Stan has for a business so who was more SELF IMPORTANT? What would you do if the owner of a business barked at you to do something? Don’t get me wrong I have made mistakes in the past, in how I have handled my emotions and will probably have more opportunities in the future to make poor examples of my best behaviour. Like they say with dealing with people and in most cases this is true. You can catch more flies with honey than with vinegar. Smile this is your business present to the customer your best side if Stan had an employee kick a customer out like that most of us would FIRE the employee.
I do think businesses need to be inviting and clean and safe and easy to figure out would you get kicked out of Wal-Mart for talking on the phone? I get the impression that Stan was the only one in at that time and he may be the sole proprietor so I can understand for him time is money and it is difficult juggling dealing with getting work completed and dealing with walk-ins. Was Stan in a bad mood before she walked in only Stan knows for sure did she ring the bell and then get the call how long did she wait for Stan to put his paint brush down and find his way to her I do not know.
So what is the best solution well I personally think the franchise shops have a good handle on how they handle work flow and their showrooms. I know a lot of business people could do a lot better by cleaning up their own first impressions and images. Maybe pretend that you are your own customer and you are coming to your business for the first time. Ask yourself are things easy to figure out would it be a pleasing experience to deal with this business, you have to be able to deal with the customer that knows nothing about signs, are you prepared. I keep hearing people on this Bullboard say stuff like the customer never knew I did vinyl sign or painted signs or coro signs or whatever signs. Have a look at the franchise sign shops they are clean well organized they have lots of easy reading signs with examples kind of like the fast food of the sign industry.
So why reinvent the wheel maybe it is time for Stan to do a makeover and copy some of the ideas from other businesses. Maybe Stan would be better served to hire a receptionist to work the front counter during his busy times? Maybe this is Stan’s normal cheery way with people I do not know, I have met some people in business that where down right out of control only Stan can rein in his actions. So Mike, will this lady repeat her bad experience with anyone that matters I do not know, I bet she will I know when I have a bad experience I can and do tell a rather large audience. Will she cause Stan to loose money? What if she just came in to ask for a quote with no promise of actually purchasing a sign? Guys the key here is she was IN his business Stan had a way higher opportunity to make a sale and make money with her their, now all chances are all but gone. An apology to her may help, I still say the crime of talking on a cell phone if it is a crime was it worth what happened the young lady lost and Stan lost. In the New Year try thinking is their any way to turn a pain in the ass customer into a good customer just by how you speak with them. We have all seen someone speak in public what makes a good public speaker and a bad one can you learn from them and improve?
Have a Happy New Year
-------------------- Steve Eisenreich Dezine Signs PO BOX 6052 Stn Forces Cold Lake, Alberta T9M 2C5 Posts: 774 | From: Cold Lake | Registered: Mar 2000
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There is very little-to-NO cell phone reception in my building- so they have to go outside to use one. While they are gone, I resume my regular job.
-------------------- Michael Clanton Clanton Graphics/ Blackberry 19 Studio 1933 Blackberry Conway AR 72034 501-505-6794 clantongraphics@yahoo.com Posts: 1736 | From: Conway Arkansas | Registered: Oct 2001
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posted
If she rang a bell in front of a closed door and then a call came in, I don't understand why she shouldn't answer it. However, it would have been polite to tell the caller, "I'll call you right back!"
However, to intentionally accept calls and take your time, while in conversation in person with someone else, that ranks something totally different imo.
I can't even begin to count how many times I have been forced out of a lane on a highway, been near-missed at an intersection or had to slam on the brakes for some inattentive idiot who thinks yakking on a cell phone overides their need to look where the hell they are going when they are behind the wheel of a car.
Welcome to the future...cell phones are here to stay, and with that thought in mind, I'll bet good money that accidents caused by CPDD (Cell Phone Ditraction Disorder) will surpass those caused by drunk driving with the next decade. Rapid
-------------------- Ray Rheaume Rapidfire Design 543 Brushwood Road North Haverhill, NH 03774 rapidfiredesign@hotmail.com 603-787-6803
I like my paint shaken, not stirred. Posts: 5648 | From: North Haverhill, New Hampshire | Registered: Apr 2003
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Here in the Newfoundland we can't use the cell phone while driving, it's against the law, statistics show that there's quite a few accidents caused by this practice... I do sneak calls once in a while though... shh, don't tell anyone. Oh hang on a minute it's ringing.................................................................................................................................................................................. ......................................................................................................................................................................................... ......................................................................................................................................................................................... ......................................................................................................................................................................................... ......................................................................................................................................................................................... ......................................................................................................................................................................................... ..................................................."It's for you Si!"
-------------------- "Keep Positive"
SIGNS1st. Neil Butler Paradise, NF Posts: 6277 | From: St. John's NF Canada | Registered: Mar 1999
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posted
I'm with Stan and Mike Pipes. Remember all that high-school hype about First Impressions? Well, that ditz in Stan's shop gave a deep impression of what kind of customer she'd be.If this is how she makes requests, how do you reckon she pays?
And like Mike, I've noticed for decades that phone-slaves tend to be chronically late for appointments. Apparently they have more going on than than they can comprehend, and so things get away from them and don't get done.
Whenever someone tries to hold my attention while conversing with an invisible being, I can't take him/her/it seriously. It was fun when we were kids, but so were mudpies. And that's not even broaching the subject of shocking-bad manners. For that, I would like to read what Miss Manners is saying now about cellphone behavior.
(Miss Manners is Judith Martin's column in Washington Post and maybe other papers.I haven't found her on the net for free, so if anyone is current, please free to send some Quotes.)
-------------------- Bruce Williams Lexington KY Posts: 945 | From: Lexington, KY, USA | Registered: Mar 1999
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posted
Well this post has been pretty good boy! Lots of left and right. I personally commend Stan for telling this women to take it else where. Catering to these people is whats wrong with this world as a whole. No respect! Yah, Cell phones are here to stay. Hell, I got one on my hip from when I wake up till I take a bath at night. It's part of biz nowadays. But....
If someone does not have the common good to end a call (or not take a call) when dealing with someone else, and not just in business...when your carrying on a conversation, eating, watching a movie, checking out at a store....etc. It's called communication with who you are dealing with, Period. It seems that rude has become 2nd nature to this globe we live on and if more people did what Stan did, then maybe these kind of people would get a clue and relize that the world doesn't stop for them. Some might look at what Stan did as "rude", but you know.. I bet that Stan is probably a good guy who respects those who respect him. And good for him. He gets to mostly deal with people that are worth dealing with. Last I looked, no one is any better than anyone else. So common good is something that should be given to anyone. If you can't give it,don't expect it!
I would not care if a customer had $10,000 worth of signs in my shop or $10 worth. If he thinks my time is any less important than his, to hell with em!
Ok....I'm done
Guess this is why guys like me and Stan aint eatin' the good stuff on a boat in the Caribbean.
Good for you Stan
-------------------- Snow's Sign Works 865-908-0076 snowman@planetc.com www.snowsigns.com
I'm out of my mind, but feel free to leave a message... Posts: 1640 | From: Sevierville, TN | Registered: Jul 2005
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We don't turn them on unless we want to call out..
I've had a cell phone for as long as they have been available...logged many hours calling out...not a single minute answering.
If someone want's to contact me when I am on the road they can call my shop or home number and leave a message. If I am away for more than a couple of hours I use the cellphone to access the messages and call them back.
How DO you answer a cell phone? Never done it! LOL
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
posted
Jake you say it does not matter if she had $10.00 worth of signs or $10,000.00 worth of signs, so it's all about teaching manners. I wish Stan would have expanded on the exact details but I am still thinking that if we live in a world that after 30 seconds it is time to start kicking customers out something is not right. Like I said I would have given the benefit of the doubt. Someone else said 2 wrongs do not make it right.
(I bet that Stan is probably a good guy who respects those who respect him.) Did he give her a chance? Is there no reason for her too of taken this call, maybe she was calling to find out the specifications for the sign. Wouldn't that of been ironic hahahaha
-------------------- Steve Eisenreich Dezine Signs PO BOX 6052 Stn Forces Cold Lake, Alberta T9M 2C5 Posts: 774 | From: Cold Lake | Registered: Mar 2000
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quote:Originally posted by Stan Yates: ...this young woman is babbling away on the cellphone doesnt even look at me. i stood there for 30 secound waiting.
I think Mike said it all (even if he meant something different:
quote:Originally posted by Mike Pipes:
Guess what folks.. You're NOT THAT IMPORTANT, not even in your own business!
Grrrrrrrr.......
...but hey, if you can afford to think you're that important... go ahead and throw out anyone who doesn't recognize the sacred ground upon which they step when they dare to remain "open for business" themselves... to help them be able to afford to do business with you.
My personal opinion... I take almost all my calls... I end them quickly when I'm already engaged in other business at the bank, starbucks... hardware store, driving (attentively I might add) & even at the beach... but I consider it good for business to answer EVERY phone call if at all possible... & just as I forgive others that they may have other business besides just my holiness... I also expect... I mean REQUIRE the occassional 30 seconds of understanding to allow me to get contact info & explain that I will be available to return a call momentarily. I do attend meetings & my phone is off at a pre-determined meeting with dozens of other professionals.. but little ole' me & my vinyl printers are more easily adaptable to the realities of my busy clients.
[ December 22, 2005, 10:32 PM: Message edited by: Doug Allan ]
posted
I just re-read a few other replies and Stan's original post.
I spent all morning e-mailing and phoning back and forth with an architect about an 8'x8' job site sign. It was frustrating.
BUT..in my VERY humble opinion, after the re-reads, and my morning experience...
If I had taken Stan's attitude towards a potential customer that he didn't want to wait 30 seconds for or put up with, I would have thrown away about $800 "net/pure money in pocket".
Sorry Stan..I put up with customers whims and "crap" all the time..
But they pay me to do that!
[ December 22, 2005, 10:52 PM: Message edited by: Dave Grundy ]
-------------------- Dave Grundy retired in Chelem,Yucatan,Mexico/Hensall,Ontario,Canada 1-519-262-3651 Canada 011-52-1-999-102-2923 Mexico cell 1-226-785-8957 Canada/Mexico home
posted
Dave - I have found architects to be some of the most frustrating to deal with; for example a coupla weeks back one sent me specs for a temporary job site sign - specifing 1" Marine grade plywood with 6"x6" posts - this was for a 4'x8' - tried to explain the overkill to him but he wouldn't listen - then he got off on the colors - - a light teal green, perhaps with coffee tinted accents - - whut? back to topic - cell phones & almost instant communication are the facts of life now - I imagine a few years from now technology will have advanced where just about everybody will wear a "Dick Tracy" type device/commuticator with voice/video/internet on demand - - all that being said manners & common courtesy still count -
-------------------- Carl Wood Olive Branch, Ms Posts: 1392 | From: Olive Branch,MS USA | Registered: Nov 1999
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I love my cell phone, it saves me a lot of money. I can reach my employees on outside jobs, I can see who's calling me before I answer. My wife and I both have them and I have a shop one that they take on outside jobs. there are rude people with or without the phones. So deal with it. You have the right to do what you did, and I might have done the same in that particular situation. But don't blame the phones they are a valuable money saving tool. Bill
-------------------- Bill & Barbara Biggs Art's Sign Service, Inc. Clute, Texas, USA Home of The Great Texas Mosquito Festival Proud 10 year Supporter of the Letterheads Website www.artssigns.com "MrBill-" on the chat page MailTo:biggsbb@sbcglobal.net Posts: 1020 | From: Lake Jackson,Tx | Registered: Nov 1998
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It's a shame when you have to ask folks at a business meeting to turn their phones off or put them on vibrate so the meeting won't get interupted. I'm with you guys, just walk off and leave the dolt talking to themselves, lifes to short to deal with idiots.
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