posted
Didn't Michael Jackson and Paul McCartney sing a song about Avery vinyls?
I think it was called Avery & Gold Squeegee........the lyrics went like this:
Avery and Gold squee-gee, live together in perfect harmony Side by side on my pinto dashboard, oh lord, why don’t we?
We all know that vinyl is the same where ever we go There is good and bad in ev’ry roll,
We learn to apply, we learn to charge Each client what we need to survive - PITA times fi-iiiive.
Avery and Gold squee-gee, live together in perfect harmony Side by side on my pinto dashboard, oh lord, why don’t we?
We all know that rivets are the same where ever we go There are bubbles to pop... to release the air, Then out comes the hairdryer, melt the vinyl to the surface like we use it to melt our hair-rrr.
Avery and Gold squee-gee, live together in perfect harmony Side by side on my pinto dashboard, oh lord, why don’t we?(repeat and fade)
posted
Why even step out there to use a product that has failed so miserabley in the past? AND been compounded by diverse and dis-unified customer-service responses???
Find some other brand that has never failed.
-------------------- Signs Sweet Home Alabama
oneshot on chat
"Look like a girl, act like a lady, think like a man, work like a dog" Posts: 5758 | From: "Sweet Home" Alabama | Registered: Mar 2003
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posted
I had another customer call yesterday to complain about shrinkage on his van. A8 Black and Card Red were used.
I have this and a couple other claims to turn in to Avery. After posting here on the BB that I have switched to 3M, (and I'm sure Avery follows this BB) I wonder how they will handle my claims.
I turned in one claim earlier and received a small check that didn't cover my removal time. I did the job twice for the pay of once.
I know Universal was bought out by Avery. I never had any problems with Universal, so I bought the Avery and it worked well for years. Whatever the reasons were for the failure, I expected more professionalism out of Avery.
Pam
-------------------- Pam Eddy Niles, MI ple@qtm.net Posts: 460 | From: Michigan | Registered: Dec 2000
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posted
No Rick, you know I don't hint, I just come right out with it !!
Actually, I had received many many phone calls from end users in the begining of the Avery failures, but never asked for info. from this site, just making sure I know "the rest a the story".
Roger
-------------------- Roger Bailey Rapid Tac Incorporated 186 Combs Dr. Merlin Oregon 97532 Posts: 3020 | From: Merlin Oregon | Registered: Dec 1998
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posted
The person who first reported this new flare-up of Avery problems made this post recently and which, with his permission, I am posting here because of the additional perspective it conveys on the issue.
quote: My wife and I have operated our sign business for fourteen years and we learned a valuable lesson. Most of the customers do not like to face confrontation and if they don't like the signs you made, they will take their business elsewhere and not give you the opportunity to fix the problem. These are usually your new or casual customers. Your long time customers will have come to trust you and they feel comfortable about telling you about a problem they have with the sign you made. We've earned a good reputation for our business and we bend over backwards to take care of any complaints (sometimes when its not even our fault). Sometimes even this doesn't help. Take this Avery problem for example, we have not received any complaints about the bad signs we made. Because of the lessons we learned about people I went looking for the problems. Sure enough I found them. The point I'm trying to make here is that if you never received complaints from your customers about the Avery problem it may not mean you don't have a problem. Before you conclude that you were lucky to have avoided this Avery mess go check on some of your work (Exterior signs of course) and make sure your customers are well taken of by your sign company. If you do find a bad sign you made and you call the customer that you will take care of the problem you may end up with another customer for life.
-------------------- Fred Weiss Allied Computer Graphics, Inc. 4620 Lake Worth Road Lake Worth, FL 33463 561 649-6300 allcompu@allcompu.com Posts: 427 | From: Lake Worth, Florida | Registered: Feb 2003
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quote:Well I guess the avery rep was reading the last round of posts and called me to apologize and tell me that he was going to send me some 50% off coupons. By the end of the conversation when I guess he realized I wasn’t a big player, the “some 50% off coupons” dropped to one coupon and that was only after I reminded him AND I NEVER DID GET THAT COUPON. Great marketing huh.
Steve...sounds like they did you their first favor... who wants 50% off a product THAT COSTS YOU TIME & MONEY when you use it?
Harris, ..."get real"?? your analogy is flawed to the point of irrelevance but the fact of YOU choosing to stay with Avery & publically announce it makes me think they "stood behind" their product for you far better then they did for the vast majority of folks here.
I hope they didn't ask you to praise them here, because against overwhelming consensus against their product or their way of dealing with it, your praise stands out rather oddly. I'm sure you wouldn't praise them unless they earned it, but you obviously had been affected by their faulty products or you wouldn't have been in a position to praise how they stood behind the product. ...So, I guess they "earned" the praise through their compensation after-the-fact, rather then for having consistent quality products.
You don't know that more trouble will not arise for you as it has for others, but you must know from reading accounts here, that many were not as lucky as you with compensation the first time, or with being spared problems a second time. No reason not to feel lucky... but adding your praise among so many others regret serves what purpose? Changing the minds of folks losing annual contracts, long-term customers, general integrity in the business community ??
oh yeah.. almost forgot... another quote:
quote: get real!
[ August 17, 2005, 07:32 PM: Message edited by: Doug Allan ]
posted
What to do with ANY rolls of Avery that you're uncertain about: Pack them all into a sturdy box and gift wrap that box. Take it down to your neighbourhood "lowballer" and leave it on his doorstep, with a card that reads: "Never look a gift horse in the mouth".
Two problems solved....but one will just take a little while longer. If you've ever wondered how such folks manage to stay in business, and how they go about handling complaints where THEY have to replace a job completely, odds are good that you'll soon find out.
-------------------- Ken Henry Henry & Henry Signs London, Ontario Canada (519) 439-1881 e-mail: kjmlhenry@rogers.com
Why do I get all those on-line offers to sell me Viagara, when the only thing hardening is my arteries ? Posts: 2684 | From: London,Ontario, Canada | Registered: Feb 1999
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quote:Originally posted by Harris Kohen: Yes roger I used rapid tac and prep prior to installing the Avery vinyl that failed on one job and I have used both Avery vinyl and rapic tac products on virtually every job in the past 5 years.
I would still use both Avery vinyl and Rapid tac products. Both manufacturers have stood behind their products and I will continue to use them until such time as they dont stand behind their product.
Imagine this people. You own a chevy, ford, or dodge vehicle and its in the shop for warranty repairs or worse yet a recall, would you buy another one, knowing that there was a problem with the last one? The majority of car owners buy another vehicle from that same automaker within a ten year period. Oh wait, I forgot, it cost you time and money to take it in for repairs that day too didnt it?
get real!!!!!!
I would liken Avery's handling of the issue to being closer to the way Ford handled the Firestone tire issue and the gas tank placement on the old Pinto. Just deny the problem exists or point your finger at someone else.
If your Chevy, Ford or Dodge had a widespread defect that was a danger to your well being and failed to issue a recall ... in fact denied the problem when evidence began mounting as to the problem ... and you then suffered a loss as a result, would you still buy their products in the future?
This never has been a product warranty issue. It is a product liability issue.
[ August 18, 2005, 12:49 AM: Message edited by: Fred Weiss ]
-------------------- Fred Weiss Allied Computer Graphics, Inc. 4620 Lake Worth Road Lake Worth, FL 33463 561 649-6300 allcompu@allcompu.com Posts: 427 | From: Lake Worth, Florida | Registered: Feb 2003
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posted
To me, Avery vinyl is like Ronan Paint. Ronan paint is not "real" paint and Avery Vinyl is not "real Vinyl. They both should be sued for False Advertising and Misrepresenting a Product!
-------------------- Tony Vickio The World Famous Vickio Signs 3364 Rt.329 Watkins Glen, NY 14891 t30v@vickiosigns.com 607-535-6241 http://www.vickiosigns.com Posts: 1063 | From: Watkins Glen, New York | Registered: Sep 2001
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