I sure hope someone has a solution here...I was cutting mask and it had curled up on me...and the cutter got hung up.
Then when I went to reset it (as I have done before) the job goes to run and it cuts about 5" into the material then stops and the message reads....
error, check media or Y motor
well...so I go to the book and it says
"this message indicates that there might be an obstruction to the carriage relating to the Y-axis. Coreect the problem and repower to reboot system"
well...there is nothing obstructing the movement and I fear it may have fried the motor when it hung up.... the plotter code is a grc76-98 anyone else have this problem or have a possible solution?....I have "reset" it about 5 times.
Thanks!
-------------------- Robert Beverly Arlington, Texas Posts: 1023 | From: Arlington, Texas | Registered: Jan 2001
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I don't know the answer but they supposedly have support on Saturday. I can't ever get them to call me back but I did go to their website tech support area and do the email form which received responses pretty quick.
I can't for the life of me understand how that place stays open.
-------------------- Amy Brown Life Skills 101 Private Address Posts: 3502 | From: Lake Helen, FL, USA | Registered: Feb 2001
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Robert, This was over on the AutoArt board for you.
Jereme Somebody with a Letterheads.com account Fri Mar 25, 2005 22:45 66.215.234.181
I used to be a member there, but when I switched emails, Shortreed can't seem to be able to get my account working again and hasn't returned my last two emails stating the passwords still don't work...but this isn't about me.
There is a poster on tonight named Robert Beverly-tried using his website, but his link doesn't work. Anyway, he's having a problem with his plotter and I'd like for someone to pass some info along if possible. I used to own that brand of plotter and had the same error. The tech said it could be the motor or the circuit board (don't remember which board-there are two in there). They offered 2 solutions:
1: They could send me the board and I could replace it myself (no big deal as I've built several computers from the ground up)..or
2. I could send the plotter back in the original box and they would fix it.
It was still under warranty and they said it would be about a week to a week and half for me to get it back. I had some jobs due, but nothing I couldn't postpone, so I took them up on their offer just in case it was the motor (they wouldn't send both parts-just the most likely one).
To make a long story short, I got it back three weeks later, it was BOTH the motor and the board, and I had some PO'd customers.
If someone could pass that experience along, that would be great.
posted
Same problem here too Robert, email to you from me got kicked back as undeliverable. Need to speak to you too, though it can wait till after your current problems are solved as they are far more important than what I need to ask you, heheh
-------------------- Frank Magoo, Magoo's-Las Vegas; fmagoo@netzero.com "the only easy day was yesterday" Posts: 2365 | From: Las Vegas, Nv. | Registered: Jun 2003
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A warning to anyone that has a website domain! UPDATE CONTACT INFO!...my website went down due to expiration (i bought it for 5 years)...and I did not get notification...so it goes into some stupid thing called redemption I think...and that is where they wanted over 350.00 to allow me to renew...well...the redemption period is almost over so I can get my site back up!
THAT IS WHY THER EMAIL ADDY DID NOT WORK!
I thought I had updated it here but guess I did something wrong!....so sorry!
SO...I did update it and you can always reach me at robert@intagliocomposites.com
Thanks for the help on this one! I will try to call today...thank goodness for a backup plotter.
Frank...I sent you an email as well...so I will touch base with ya!
Robert
-------------------- Robert Beverly Arlington, Texas Posts: 1023 | From: Arlington, Texas | Registered: Jan 2001
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posted
robert,the web domain issue/problem is a good tip. We luckily missed redemption a while back,so we sent an email to our domain "gurus",yeahhhhh, to PLEASE inform us prior to deadline,and they have -ADDR.com. Like most were too busy or lacking staff to follow up on these details, which are necessary to conduct business. However, tommorrow when i "darken" the doorway @ EBC, i will @ somepoint perform a personnal "redemption" while warming a pew ! Happy Easter all. Z
-------------------- mark zilliox mark z signs 8425 pushaw station rd. owings md. 20736 301-855-5407 thezs@earthlink.net http://www.markzsigns.com Posts: 348 | From: maryland | Registered: May 2003
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posted
Switch your domains to godaddy.com. They notify you 60 & 30 days prior to expiration and even more I believe. You don't have to switch hosting services, just registrars.
Good luck Robert!
[ March 26, 2005, 08:08 AM: Message edited by: Amy Brown ]
-------------------- Amy Brown Life Skills 101 Private Address Posts: 3502 | From: Lake Helen, FL, USA | Registered: Feb 2001
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posted
I keep hearing about GBC Sign Warehouse not getting back to customers. I have been dealing with them since 1997, and my tech support calls are usually answered within an hour or two. I don't think one could ask for more.
-------------------- Jerry Starpoli Starpoli Signs... since 1952
845-795-2438 Posts: 446 | From: Milton, NY US | Registered: Jun 2000
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Robert that has happened to mine before.. There is a small comp. board up by the cutter head.. cost me about $24.00 i think.. while your in there replace the ribbon cable that runs it also. I think it is about $8.00 worth your time while in there.. It took about 15 min to replace both of them when i did mine..
hope it helps
Jason d
-------------------- Jason Davie 193 Front Street Deposit, NY 13754 Posts: 976 | From: USA | Registered: Jul 2001
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-------------------- joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-637-1519 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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posted
Back when I had one of their cutters (thankfully it left the building) everytime I called tech support I got someone whose only job was to take messages. I was not given the option to hold, you leave a message & hope they feel like calling you back.
Anyway, I was always told it was their policy to "return tech support calls within an hour". HA! I finally asked exactly what happened if they broke their policy & I swear I could HEAR the deer in the headlights look coming through the phone.
-------------------- Chris Welker Wildfire Signs Indiana, Pa Posts: 4254 | From: Indiana, PA | Registered: Mar 2001
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Whenever I've aborted a cut, then restarted it the same thing happened to me! Found the CASmate Print Spooler was still sending data to the plotter. So here's what I do:
1-Abort the cut 2-Close CASmated print Spooler (it'll promt you that data being sent will be lost). I click OK. 3-Use the clear data button on the plotter or shut it off and restart it.
This is what works for me. My Vinyl Express Plotter is well over 5 years old now and works PERFECTLY every time!!
If and when it ever dies, I wouldn't hesitate getting another one!
Good luck!
-------------------- Mark Neurohr "Ernest" Paintin' Place 141 Sunnyside Road Kittanning, PA 16201
posted
It just took me 4 weeks to get a upgrade CD for my software.
First, tech support never returned my call after leaving many messages. I finally sent an email and got a response in about a day. Was told to call sales to get an upgrade CD to fix font problem.
Called sales. Was told CD was $38. Ordered it. Two weeks later still no CD here. Call back to get a tracking #. Can't seem to find tracking number. Let me call you back. Never heard back from the sales person. Call back 2 days later.
New sales rep says CD is on backorder for some reason but shouldn't be because they burn them in house. I'll call you back. Once again I never get called.
Left two voice mails for a manager and never got called back.
Finally one day the CD arrives. Go to install it, won't work. Says password invalid. Call tech support, leave message. 4 days later still no call back. Send another email and receive response by afternoon stating I need to get sales to give me a new password or dongle.
Call sales again. Leave message. Afternoon comes, no call back. Call again, ask for manager again. Get put through to sales rep and explain I need a password. They say I need to speak with tech support and transfers call.
New tech says they sent me the wrong CD and I shouldn't even have to pay for the one I need. He over nights the correct CD. Still haven't gotten my $$ back from the incorrect CD.
No tech support person ever called me!
SIGNWAREHOUSE IS RIDICULOUS!!
-------------------- Amy Brown Life Skills 101 Private Address Posts: 3502 | From: Lake Helen, FL, USA | Registered: Feb 2001
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posted
I just can't figure what I am doing so wrong that they always respond to my questions almost immediately. Maybe it has something to do with attitude? I guess Mark and I are doing something different to love working with these guys. GBC SIGNEWAREHOUSE IS WONDERFUL!!!
-------------------- Jerry Starpoli Starpoli Signs... since 1952
845-795-2438 Posts: 446 | From: Milton, NY US | Registered: Jun 2000
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posted
I called SWH teck support one time for my Panther.. I must have gotten a newbie on the phone, cause she transferred me back immiedetly. She also somehow or another kept me on the line. Someone from teck support picked up the phone and started CHEWING ASS on the girl that transferred me back about policy. "You should know that the policy is to never transferre calls back yata, yata, yata..." I mean she poured all over this poor girl about their "Call Back" Policy... Little did she know, I was listening to the entire conversation... After she be littled this girl to the extreme, I said "Interesting"... A Long silence fell over the phone.. The BIOTCH said "Is someone else on here".. I said "Yes" She said " Who is this?" I said "a customer that just heard your bull**** policy, and if you put me on hold, or try a call back on me, I am sending this entire system back, calling city bank and stopping payment on my credit card"
Well it worked, she got me going....
I will say this, I have never had a problem with my Panther, and I have cut alot of vinyl with it. When I called support it was new, and I was trying to figure it all out.
One thing it does do that I can't figure out, and this might be your problem..
If I abort a cut, I have to reboot the plotter and go to Production Manager and delete the job. If I do not do this, as soon as I size the vinyl the thing takes off cutter down to the starting point at high speed.. Why? who knows. I am assuming that if this happened with sand mask on the cutter, it would over amp and I would probably lock it up...
hope this somehow helps
-------------------- Leonard Sappington lenopam@verizon.net Posts: 123 | From: Clinton, Indiana | Registered: Mar 2004
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posted
Last year I ordered a roll of material that I use in my Fargo resin printer, it's made to print then contour cut your design and apply to shirts. After trying several brands of this type of material I had found that theirs worked best for me. When my new roll came in the material was curling up on the release liner. I unrolled a foot or so of the material so I could cut enough for a printer sheet, well during the pass through the printer the material curled off the liner and wadded itself into the printer. The material I had always gotten from them had a very tacky liner so I called them to see if they had switched vendors or if this was a different product. They told me same vendor same product. I described my problems with the material, they immediatly told me I was using the material wrong.....ummm lady I can send you a picture in two minutes of it curling off the liner......again I was told I was doing something wrong. I asked for a supervisor and was not allowed to talk with anyone else. All they would offer was that I could send the material back at my cost, if they determined there was a problem with it I would get a refund for the exact footage returned, that the four foot of the fifteen foot roll that I had cut off would not count towards the refund nor would the freight! After spending close to $15,000 with that company since 1997 I thought that really sucked......knock on wood my plotter has always worked great and my lil Fargo still prints......but Sign Warehouse will never see another penny of my money.....and if someone from there is reading this, I still have that roll of crappy material around here somewhere I still want my money back
-------------------- Mark Perkins Performance Signs & Graphics Eunice, Louisiana "The heart of Cajun Country" Posts: 506 | From: Eunice Louisiana 70535 | Registered: Nov 1998
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I don't convey attitude till I speak with em...yes?....I hope I get a chance to at least do that....
Robert I was not trying to say you were. My post was about whenever someone comes on this BB about a problem with Signwarehouse, there seems to be a rant about the service. Like I said, I have never had a problem and I am surprised that I seem to be alone. It seems to be that whenever I do purchase from them, I get numerous calls to be sure that I am satisfied. And I have never spent anywhere near $15,000 with them. I would probably spend more but because of the shipping time, I usually buy expendables closer to home.
-------------------- Jerry Starpoli Starpoli Signs... since 1952
845-795-2438 Posts: 446 | From: Milton, NY US | Registered: Jun 2000
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posted
Ohhh and did I mention about the $600 worth of dye sublimation ink I bought from them around 4 years ago when they were pushing sublimation as the next big thing you needed to do in your shop....I installed the cartridges in my printer, colors were crazy then practically nothing printing. Turned out the ink was dried up, they had covered up the manufacturers expiration date with a sign warehouse sticker. I called the ink vendor and they replaced the cartridges, when Sign Warehouses next catalog came out they weren't selling dye sublimation inks any more
-------------------- Mark Perkins Performance Signs & Graphics Eunice, Louisiana "The heart of Cajun Country" Posts: 506 | From: Eunice Louisiana 70535 | Registered: Nov 1998
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Well maybe you don't deal with them enough for them to screw up your order..
"Maybe it has something to do with attitude"? Well do you talk all sweet and cosy when some company screws you over?
Attitude has nothing to do with it. We are the profit ,, the company rep is the overhead.
When we have a legitimate problem it is thier responsibility to take care of it. Its thier job to deal with our frustration over a faulty product. There is no excuse for any company to pass the cost of their failures on to the customer. Refusing to take responsibility when it is THEIR failure is the ultimate lack of appreciation.
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5274 | From: Im a nowhere man | Registered: Jul 2001
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posted
This thread is almost funny to me in a way. Not long ago I posted here about a 30" VE plotter,(SignWarehouse's Brand) ,that a buddy of mine ad for sale. I wasn't really interested in buying it unless I could get a great deal on it. Well, I never bought it. He decided to hang onto it.
During that thread I also mentioned that I had a CM-24 Roland that had a problem and that I couldn't see spending $500-800 on a plotter that was only worth $1000. That still might be the case as I've not had the cash or time to send it back to Roland for them to check out.
As soon as that thread appeared however, Roland called me offering to fix my plotter for the cost of parts. That's pretty good service on something when you weren't even asking for it.
Maybe GBC can take a little advice from Roland and buff up their policies on service. Glad I don't own anything of theirs.
R.T.
-------------------- R.T.Thomas,AirDesigns/Sign And Airbrush Studio rtart1@earthlink.net
Hattiesburg,MS 39401 Shop 601-584-1000 Cell 601-310-5901 Proud supporter of LETTERVILLE!
"Ahhhhhh.......Juicy Fruit." Posts: 547 | From: Hattiesburg,MS USA | Registered: Nov 1998
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posted
I am surprised that some have taken my response as personal. I find it sad that I cannot have a valid opinion.This is not the first time that this has happened here.
-------------------- Jerry Starpoli Starpoli Signs... since 1952
845-795-2438 Posts: 446 | From: Milton, NY US | Registered: Jun 2000
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posted
take a pill dude, you're strung to tight, noone's bagging on you, just expressing "their" opinions, like you, sheeeeesh!!!! why is it some like you always go for the woe is me route? don't get involved if the results displease you, simple...
-------------------- Frank Magoo, Magoo's-Las Vegas; fmagoo@netzero.com "the only easy day was yesterday" Posts: 2365 | From: Las Vegas, Nv. | Registered: Jun 2003
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I have made no negative comment about the folks just up the rode!
YET!...
I just hope I can get this resolved...and I will be satisfied if I get some service today, knowing the weekend was a holiday.
Like Frank said, I have had to pull my emotions in on occasion too...:)and take the info for what it is...but I have had a bad experience with them before as well....so we shall see!
-------------------- Robert Beverly Arlington, Texas Posts: 1023 | From: Arlington, Texas | Registered: Jan 2001
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posted
Sign Warehouse were Merchants here for years. During that time we had two opportunities to visit their facility in Sherman, Texas. It's a very successful, family run business.
Nobody is perfect. I know we sometimes miss an e-mail or forget to return a call for any number of reasons. Sometimes we screw up real bad and the result is a really disappointed customer. It's not supposed to happen, but mistakes do happen.
This is a good example of just how important customer service is. GBC had thousands of happy, satisfied customers. Any company that neglected their customers on a consistant basis would not survive, let alone prosper.
I haven't heard from Jon or Eric at Sign Warehouse in a couple years, but I do know these are not bad guys. We've just been thru a long holiday weekend. Let's see if we can get Robert some help today.
-------------------- Steve Shortreed 144 Hill St., E. Fergus, Ontario Canada N1M 1G9 519-787-2673
I did get a return call this am. He automatically said it was the Y-motor and I would need to order one...but yes...the call was returned shortly after I placed the one this am. I was a little taken back by the 188.00 for the motor....but I guess it could have been worse!
I will let ya know how things wind up...and am going to do some last minute checking before I buy the motor.
-------------------- Robert Beverly Arlington, Texas Posts: 1023 | From: Arlington, Texas | Registered: Jan 2001
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I followed Marks suggestions about rebooting , dumping buffers, etc....as I had done several times (I THOUGHT) when it first happened.
But I went in just now after letting it sit for a couple of days and it did in fact resume it's duties as before....without hesitation.
The only disconcerting thing is the tech had no other advise than to have me buy a new motor and replace it....not even a "check this"...or "did you check that"
FYI!...Problem solved for now!....and I will also have to say I enjoy using it a lot more than my roland....but not if there is problems with parts and service....
time will tell....
-------------------- Robert Beverly Arlington, Texas Posts: 1023 | From: Arlington, Texas | Registered: Jan 2001
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posted
I purchased a refurbished 24" panther from signwarehouse to replace my trusty Ioline /smartrac 60 which needs to be rebuilt. I immediately had trouble as I would get x and y motor problems displayed when it would stop in the middle of a plot.They responded to my calls even though it was a few days out of warranty. They sent me a motor which I installed. Same problem. They then sent me a call tag and I sent the unit back to them.They replaced the main board.Still had the same problem. I sent it back to them and they sent me a different Panther.It works just fine.I know they didn't profit much from this sale,but they were awesome about making it right.Hope this gives me as many plots as my Ioline did.
-------------------- Darcy Baker Darcy's Signs Eureka Springs. AR. Posts: 1169 | From: Eureka Springs, AR | Registered: Nov 2007
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