The Letterville BullBoard: seeking Letterville Illustrator tech experts

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Posted by Doug Allan (Member # 2247) on :

When I upgraded from AI version 8.0 to AI 9, about 80 of the fonts that were previously available became un-available. They showed up below the alphabetically arranged fonts that still work in another a-z set of fonts that all defaulted to some ugly font I didn't recognize. They still work from my other non-Adobe programs.

The level 1 tech support guy said that it is a font problem. He said the font must be damaged. I said 80 at once? & still works from CasMate? He gives me this high & mighty line... we have a professional program & it's not compatible with cheap or free fonts I might be goofing around with. After I got him to ask someone else, he agreed that some new AI 9 programming would cause this problem on some fonts. I got him to set me up for a call from a higher level tech person.

I re-installed AI 8 after the call & all the fonts worked fine again. I think it's a crime that they bother us with snotty-nosed, pimply-faced newbies that lay out such hogwash lines like "font problem, not Adobe problem", only to find out later (if you don't happen to believe them, or give up) that it's a known problem with a known fix.

So today I got the fix. I started this topic because if anyone else encountered this problem, but hasn't tracked down the fix, I will email it to them.

I also hoped the resident Illustrator guru's know about this. If so, I hope there is a better or easier fix because I have to find, then rename font file extensions for 80 fonts, as well as re-set some properties. When loading new fonts, set properties back, load font, change name, & reset properties again.

Who are the illustrator guru's here that mention their AI tech. specialty in their signature line?

[ November 13, 2001: Message edited by: Doug Allan ]

Posted by Doug Allan (Member # 2247) on :

HELLO ??

I guess I failed to flush out anyone with knowledge on this problem yet.

How about the guys that offer Adobe Illustrator technical advice on this board. Anybody know how to contact them. I thought I saw a post signed by a guy who mentioned that he, & 1 or 2 others are available to respond to illustrator questions.

Guess I'll go to the search button...

Posted by Stephen Deveau (Member # 1305) on :

Doug
The person you refer to is Don from St.Pete Florida.

But haven't seen him here in a few months now.
Don't know were he went!

Posted by Bill Modzel (Member # 22) on :

Hi Doug,
I didn't ignore you on this but from your discription on extensions I assumed your running a PC. Unfortunatly, I think all us "experts" are Mac guys which would make us usless on any system/font/ Illustrator problems that your experiencing.

I do have some of the same problems though but have been too lazy to actually find a fix. I have a work around because i still have AI 8 on my other networked G3. I just do my layout, change to paths and dump it in a shared folder. Not very techy but functional.

Posted by Benji Mcentire (Member # 2442) on :

I use Illustrator 9 for PC and have had the same problem, but sometimes the font is just listed diffrently then the name, and the default font, changed to, If I find a faster fix I will let ya know please let us know what you find out ,,,

Benji

Posted by Philippe JACQUES (Member # 664) on :

The first rule to know to solve any problem with Adobe software is not to call them, but to look on Adobe support knowledgebase about the topic "Font" concerning your Illustrator for WIndows. 328 topics match this search criteria.

You should read :
• Non-standard software that loads automatically in Windows (e.g., screen savers, virus protection utilities) can conflict with the Adobe Illustrator installer, causing errors. To prevent these errors, remove and reinstall Illustrator while running Windows 95, Windows 98, or Windows 2000 in Safe mode, a special diagnostic mode that temporarily disables non-standard startup software.
More info : http://www.adobe.com:80/support/techdocs/24f6a.htm

• something could be wrong in your preference file. delete it : http://www.adobe.com:80/support/techdocs/247ca.htm

• foreign font ? http://www.adobe.com:80/support/techdocs/197ea.htm

• which OS are you using on your PC ? Windows 2000 ? read this : http://www.adobe.com:80/support/techdocs/239ee.htm

Posted by Philippe JACQUES (Member # 664) on :

Second rule : Don't forget also to check your version of AI 9. Would be AI 9.0.2
The maintenance update for Windows version is to download from :

http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Windows

Posted by Philippe JACQUES (Member # 664) on :

Third rule :
Just give your e-mail address to Adobe to receive any Support Announcements via e-mail :

Take a look on page http://www.adobe.com:80/support/products/illustrator.html

Posted by Philippe JACQUES (Member # 664) on :

Fourth rule :

Adobe has its own user-to-user forum. Register there and go ! There is alos a "search engine". 4999 messages matches on search for "fonts". "fonts + update" give us 203 messages. (font on the word font !). I just hope you have time to look around this rich support area !

Posted by Philippe JACQUES (Member # 664) on :

Hope my replies will help you.

Sorry to divide it : letterhead did not allow me to post all in one message

Best regards

Philippe JACQUES

Posted by Doug Allan (Member # 2247) on :

Thanks Stephen, I searched out his e-mail addy & will contact today. Bill, Benji & Philippe, thanks for all the input.

This is what I got from Adobe. It's a little technical for me, so since AI8 is working I may put off trying do this, but for the benefit of others here it is.

I figured out how to post this as a link:

http://www.islandsign.com/fontmess.html

[ November 15, 2001: Message edited by: Doug Allan ]

Posted by Mike Pipes (Member # 1573) on :

Doug, I've had a similar problem with fonts moving to the bottom of the list but I have never had any problems with those fonts not working right.

I never really worried about it but it seems in my case if I uninstalled the fonts then reinstalled them, they went back to their place in line.

Posted by Warren Furuya (Member # 1382) on :

Aloha, Doug!

Does your PC utilize Adobe Type Manager software to render PostScript fonts? Does Illus. 9 read the PC's TrueType fonts? all types of PostScript fonts? I believe there are PostScript 1,2 & 3 fonts besides Truetype.
I'm a Mac-user, so I'm unfamiliar with PC specs - but since both platforms support "all" Adobe applications, it seems that I recall a real old problem I had when running FlexiSign software - without Adobe Type Manager activated, the Flexi program just didn't acknowledge the 100+ PostScript fonts I had loaded in my system folder!

Hey, how 'bout Illus. 10?

Just a thought. . .

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