This is topic Good Advice When You Have An IRATE customer! in forum Old Archives at The Letterville BullBoard.


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Posted by Dave Draper (Member # 102) on :
 
Hi Heads,

This story came my way....thought you might get a chuckle out of it since we all deal with knucklehead customers.
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For all of you who have had to deal with irate customers, this story is for you!

This happened to a United Airline's Gate Agent in Denver Co. USA.
A crowded U.A. flight was canceled. A single agent was given the job of rebooking a long line of inconvenienced travelers.

Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE TO BE ON THIS FLIGHT! FIRST CLASS!

The agent replied, "I'm sorry, sir. I'll be happy to try to help you you, but I've got to help these folks first. The angry man yelled at the agent, "DO YOU HAVE ANY IDEA WHO I AM?"

The agent grabbed the public address microphone. "May I have your attention please? We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate."

The folks in line began laughing hysterically, and the angry man glared at the agent and yelled, "FU_K YOU!"

With out flinching, she smiled and said, "I'm sorry sir, but you'll have to stand in line for that , too!"

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Draper The Signmaker
Bloomington Illinois USA
Be Sure to Check Out My Next Article On "Sign Shop Photography" in the March Issue of Sign Builder Illustrated!
309-828-7110
signman@davesworld.net
Raptorman or Draper_Dave on mIRC chat

[This message has been edited by Dave Draper (edited March 01, 2001).]
 

Posted by cheryl nordby (Member # 1100) on :
 
Hahahahaaha! Good one. I can relate. 25 years ago right before I became a signpainter, I was a cashier for a brief time. Man.....customers can be mean! One man grabbed my arm just because I wouldn't let him have 25 packages of toilet paper on sale. (there was a 4 package limit) I was young then, but now I certainly would't put up with that kind of treatment. And yes, sometimes words work better when said in fun than in a mean way.

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surf or MoJo on mirc
Cheryl J Nordby
Signs by Cheryl
(206) 300-0153
Seattle WA.....!
signsbycheryl@hotmail.com
A day without sunshine is like, you know...night http://signsbycheryl.homestead.com/home.html
http://mojosignco.homestead.com/home.html



 

Posted by Jerry Mathel (Member # 526) on :
 
It seems like the older I get, it takes me longer to get angry than when I was younger. Irritable yes, angry no. I guess I've learned to take more things in stride, but every now and then someone really pushes my button.

My family doctor of 25-years recently retired and his practice was taken over by a very young enthusiastic doctor. On my first visit he insisted that I start on a new wonder drug, (to the tune of $120 a month) go to physical therapy three times a week and work out at a gym three times a week (None of which my insurance would cover). When I told him I had neither the time nor money to afford all of that he said If I wouldn't follow his recommendations I should get a different doctor. First came irritation, which then turned to downright anger. I guess I should have held my tongue but all I could think to say was that "He could add his name to the growing list of people who can kiss my ass", and I have found a more practicle doctor.

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Jerry Mathel
Jerry Mathel Signs
Grants Pass, Oregon
signs@grantspass.com

[This message has been edited by jmathel (edited March 01, 2001).]
 

Posted by John Deaton (Member # 925) on :
 
Hahahaha. Neat story Dave. And Jerry, you handled that one perfectly. Gotta remember that line.

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John Deaton III
Deaton Signs&Grafix
109 N. Cumberland Ave.,Harlan, Ky. 40831 606-573-9101

john@deatondesigns.com
www.deatondesigns.com


 

Posted by Bill Preston (Member # 1314) on :
 
Regardimg the response to the ever popular and overworked "f-u" one could say "Sir, it's been done by experts, I doubt you would qualify."

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Bill Preston
Fly Creek, N.Y. USA
wpreston2@stny.rr.com
 



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