My computer crashed, & I just re-installed my Signlab 8, & it says trial version. Cadlink has just emailed me my license files, but I am trying this first incase I need to resolve this issue before I download my license files. When I installed the Signlab, I waited until after the installation to plug in the dongle, just like it says to do, but I still got this message, "Error in Locating Security Device" then I clicked OK, & another window popped up that said, "Please replace security device" & it shut the whole thing down! Can any of you help me please? I have posted this on the Cadlink website, so help yet. This sort of thing has happened every time I had to reinstall Signlab, & I am hardly able to handle it right now. Posted by Bobbie Rochow (Member # 3341) on :
quote:Originally posted by Bobbie Rochow: My computer crashed, & I just re-installed my Signlab 8, & it says trial version. Cadlink has just emailed me my license files, but I am trying this first incase I need to resolve this issue before I download my license files. When I installed the Signlab, I waited until after the installation to plug in the dongle, just like it says to do, but I still got this message, "Error in Locating Security Device" then I clicked OK, & another window popped up that said, "Please replace security device" & it shut the whole thing down! Can any of you help me please? I have posted this on the Cadlink website, so help yet. This sort of thing has happened every time I had to reinstall Signlab, & I am hardly able to handle it right now.
Posted by Jean Shimp (Member # 198) on :
Not sure I understand, you need to install the license files for SignLab to work. You can save the license files to a thumb drive if you are concerned about losing them.
Posted by Bobbie Rochow (Member # 3341) on :
Jean I just installed the files & now I get another message added to the 2 errors I have already, it does not recognize the license file they sent me.
Posted by John Arnott (Member # 215) on :
Bobbie...I had the same problem before....I just paid the $75 tech support fee to have them connect up to my computer and set it right. Not worth the headache.
Posted by Donna in BC (Member # 130) on :
I also hired them remotely to install things right when I upgraded to a new computer. It was quite a headache even for them to figure out.
And in case this works...
I still get that error message all the time. I just unplug the USB, then plug it back in again and it works.
Sorry for your issues!
[ September 04, 2015, 04:36 AM: Message edited by: Donna in BC ]
![[Frown]](frown.gif)
