So, I have been in the business for 10 years, but proofing has always been touchy for us. I have a large company that we do a lot of work for and we typically do all the jobs they ask us to proof and quote. Well, recently, they have been wanting proofs then having me reproof and reproof up to 5 times. Typically we charge for the proof in the price of the job, so it's not just another charge.
Do any of you run into this, and how could i politley say (after all this time) that I will do one proof and after that there is a charge per proof? I don't know if anyone has run across the same type thing.
Thanks ahead of time if anyone has any advice!
T
Posted by W. R. Pickett (Member # 3842) on :
Price (bill) them per hour, per "proof". No exceptions.
Posted by Curtis hammond (Member # 2170) on :
Proofs are not the designing stage. They are submitted for errors and omissions.
That is their only purpose. Proof gets one maximum two revision for errors and omissions only.
Posted by Jean Shimp (Member # 198) on :
I have added a message on my estimates stating "a proof will be submitted after the estimate is signed off on. Two minor changes can be made to the proof at no charge. Additional proofs will be charged a fee." Since you have been doing many proofs for your client they have come to expect this service. You might tell them something like you will be changing your policy regarding proofs starting on (a date in the future). This puts them on notice that they will have to cut back on all the changes or be prepared to pay extra.
Posted by Theresa Hoying (Member # 7330) on :
Thanks everyone... Jean, your idea on giving them a heads up that policy will change makes a lot of sense and should clarify things at least with this company. They are really the only ones i have troubles with!
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