did you know oyu cant post negative feedback on ebay without them intervening first? I had a non-payer on an auction and he emailed me and let me know he couldnt pay for the item. While I did appreciate that instead of not contacting I went ot leave negative feedback and found out I couldnt.
I even told the rep that i would forward the email he sent me....NOPE gotta go thru the motions. I get so damn sick and tired of all these changes going on. Why dont they just remove feedback altogether and be done with it.
Posted by David Thompson (Member # 2395) on :
In a way, I like the idea that sellers are not so easily allowed to leave negative feedback anymore.
I always pay the moment it is confirmed that I've won the auction. I feel that once I have paid, the seller should be obligated to leave me feedback, but this never happens, the seller always waits for their feedback. This gives them the upper hand.
Now if I get something that is not what is advertised, should I decide to leave negative feedback, the seller in return is going to come up with an excuse to leave me one.
I think E-Bay realized this flaw and it is now why sellers have to "Jump through hoops" to leave negative feedback.
Posted by Wayne Webb (Member # 1124) on :
I never got a chance to leave feedback on this one..........He pulled up stakes and tried to disappear. I didn't know you could do that AFTER the buyer has paid, but you can.
After promising to send the item and then sending a bogus tracking number, the guy never sent it(cost $157). He stopped answering my emails, then closed out the lisitng on ebay. Fortunately, he was stupid enough to have included his REAL name and contact information in his profile, and it was fortunate for me that I got it before he pulled his info.. I googled his name and city and found that he had been tried and convicted of issuing $92,000 in worthless checks and is still on probation. I emailed the sheriff's department in his county and got an immediate phone call from a deputy. After forwarding them all I had on him, they made contact with him, asked me if I wanted to press charges or get my money back. I got my money back.
[ August 14, 2008, 11:02 AM: Message edited by: Wayne Webb ]
Posted by Russ McMullin (Member # 5617) on :
It doesn't make sense for either party to give feedback until the seller has the money and the buyer has the item. At that point they can both decide if the transaction was a good one.
Feedback was originally designed to allow each party to express how they feel about the transaction. When I'm a seller I want to make sure the buyer gets the item and is satisfied with it. It has nothing to do with the upper hand.
Posted by Joey Madden (Member # 1192) on :
I too had a problem with an item I paid for immediately after the auction closed. I than waited and waited almost 2 weeks until I contacted Ebay or PayPal which is one of the same. They contacted the seller and after 1 whole month I got my item. Ebay wouldn't accept my feedback unless it was positive which BTW is bogus in my book because the seller totally disregarded his responsibility to its customers and Ebay itself.
Posted by Tim Whitcher (Member # 685) on :
I stopped using Ebay about 2 years ago. Too many ridiculous changes, even in navigating their site. I really don't miss it, either.
Posted by Jon Jantz (Member # 6137) on :
A couple things.... AS A BUYER, you can leave either negative or positive feedback a seller without having to jump through any hoops. They do have a page that pops up that asks several questions like "Have you allowed enough time for the item to arrive.." etc. just to make the buyer review a little before banging out a negative feedback.
Joey, the thing about only leaving positives applies only to the SELLER leaving feedback for the BUYER. As a buyer, you should have been able to leave Negative for the seller with no problems... the only thing that affects that is if you are a NPB (non-paying bidder) or have a suspended account, which I doubt either one applied to your case.
Now the part about the seller not being able to leave negative feedback for buyers. To me, that's a good idea, since many SELLERS would withhold leaving feedback until the BUYER posted. Then, even if they had screwed the buyer in 40 different ways, the buyer would be worried about leaving a neg, knowing the seller would retaliate with a neg. And it happened all the time by bully sellers.
The way the system is now makes some sense because the main purpose of the FEEDBACK SYSTEM is so BUYERS can evaluate SELLERS. The buyer should be able to give the seller a true review without having to worry about retaliation... how many sellers look at a buyers feedback and say... "OH CRAP, he has a 91.8% - I'm cancelling his bid" Very seldom happens.
I do think they ought to just make it so that neither feedback shows up until both the buyer and seller have posted... also limit the time to only 30 days to be able to leave a feedback... after the cutoff point for leaving feedback, it would show whether the other had left one or not...
The other point I see that made the old system not work is that people are psycho about their feedback and act like the 100% positive is life or death. AS A BUYER, why get your panties all in a wad if the seller does not respond with a positive feedback in a timely manner? What good is it doing you? Are all your friends checking out your account and that's how your status is measured in your neighborhood... by how high your feedback is? Hey, folks.. a (897) 100% Positive only means you are spending WAY too much time on Ebay buying shiat.
I have 2 accounts. One I use for selling, that I make sure I maintain the good feedback rating on. The other I use only for buying, and could care less what the feedback is. If some seller screwed me bad enough, he was getting a Neg. even if I knew he'd probably retaliate... like I said, how is not having a 100% Pos. going to affect me as a buyer? It ain't. Actually it never happened and I also have a 100% positive on it, as well.
Posted by Curtis hammond (Member # 2170) on :
Good idea jon. never thought about that.
And yes a buyer can flog a bad seller.
I just had a deal go south. The seller failed to send the item.. OF course he got a neg and a paypal protest. I got my my back. And he got his negative.
So there may be some misunderstandings. Buyers can flog bad sellers.
Posted by Russ McMullin (Member # 5617) on :
quote:Originally posted by Jon Jantz: the main purpose of the FEEDBACK SYSTEM is so BUYERS can evaluate SELLERS.
Jon, I hate to disagree, but this is simply not true. I used to work for eBay and the feedback system was designed to work both ways. I worked in their fraud investigation department, and there are MANY ways buyers can rip off sellers. The buyer has less incentive to play fairly if the seller posts feedback right after the payment is made. I wait for the buyer to tell me, with email or feedback, that the item was received in good condition, and then I post my feedback.
Posted by jack wills (Member # 521) on :
I think stores are still around so ya don't have to screw with EBAY.
Paypal always worked for me. I was always selling on my own site. A favorite phrase: "You've got cash"
Jack
Posted by Jon Jantz (Member # 6137) on :
Russ, good point... I can see that could be the case. I buy and sell almost equally so I'm not trying to take sides in this... I guess I should have said that under normal circumstances and in most cases... (my opinion, of course) it would be more useful for there to be a honest evaluation of the seller than the buyer.
How bad can a buyer rip off a seller? NPB are a pain but you can relist the item at a discount on the fees... the seller is not really out a whole lot. Leave bad feedback for the seller? Most likely they deserved it. Receive the item, but report it unsent to Paypal? They won't do it more than once or twice and Ebay will take care of that...
But the seller can be a very slow shipper, take money and not ship at all, misrepresent items in descriptions, lie about whether it's new or old, or be generally just a bad company to deal with. That can affect a lot more people than a random bad apple buyer, and I like it that neg feedback can be left without fear of retaliation.
I do the same as you. I wait for the buyer to reply that he has received the item. I may email them to check on it. I then post their feedback and go on my way.
It is a complicated thing with many sides to it... otherwise they'd have a system that everyone is happy with, and it hasn't happened yet... Posted by Nikki Goral (Member # 7844) on :
I don't trust all the sellers on ebay anymore. Bought a hard to find 2nd row leather bench to replace the captains chairs in my Denali. Standard Yukon seats are single color, whereas the Denali seats are two color. Found one in Georgia. Dude said it was perfect...and we couldn't see anything wrong with it. Cool. pay the $580 to get it here, unload the freight truck ( with the forklift of course) unwrap it and find out that the tan seat had a big green stain on it, plus SURPRISE!!! It came out of a burn vehicle.
Yes, I expected the seat to come out of a wreck...nothing new to me. Even blood wouldn't have been bad, but soot???? No way was I putting that in my truck. So we had the local GMC dealership body shop manager come over and check it out to see if it was salvageable...even Service Master said no.
So, now I have a ton of $$ for a POS. Asked him to take it back but he wanted us to pay almost 2x the shipping cost to get it to us, to send it back ( he underestimated the shipping on his listing).
No, that wasn't going to be the case. So we offered to ship it from our location to the next buyer if he honestly re-listed the damage on it. And then we would be credited our $$ and he would get paid and the seat would be gone.
Nope. Never responded to that idea. Hmmmm...O.K. he's not communicating anymore. File a grievance, go through the process, and Pay Pal refunded every penny to me. However, the dude never wanted his seat back. We sent lots of e-mails saying that we'd split shipping to get it back to him. No response. It is still sitting in our shop, bolted and shrink wrapped to a pallet to be shipped back.
Even with all of that going on, he never left me negative feedback nor did I leave him any. Everything was resolved by PayPal.
And yes, I have a 100% rating even after buying a replacement US laptop keyboard from someone in Brooklyn that sent me a European keyboard. Took almost 3 months to get that one cleared up.
Couldn't care about the ratings anyway. As long as the item is listed honestly.
The things I buy are never in the stores here and if they are, they're at least 2x the price. Try to find an air pressure gauge for a 1927 Ford model A! Or a center horn button for a 57 Studebaker pickup! 1 gig memory card for $9.00 with shipping!
However, our new favorite place to shop is Craig's List. No waiting for auctions to end and get the price driven up by the seller's buddy.
Posted by Russ McMullin (Member # 5617) on :
Buyers can report that an item didn't arrive, or that it was damaged, or that it was fake. The buyer usually gets the benefit of the doubt on the refund, and it can be hard to prove them wrong if they are lying.
I agree that it's more common for sellers to commit fraud than it is for buyers. But, if the feedback system only worked in favor of buyers, sellers couldn't alert eBay about a dishonest buyer If the seller couldn't see a string of bad feedback for the buyer, it would be harder to protect themselves.
[ August 14, 2008, 10:48 PM: Message edited by: Russ McMullin ]
Posted by David Thompson (Member # 2395) on :
Russ, It make perfect sense to me that a seller should leave feedback as soon as the buyer has paid. The buyer at that point has finished with their end of the transaction. So if the seller does not live up to their end of the deal, and legitaitely gets negative feedback, 9 times out of 10, the seller will also find any reason to leave the buyer a negative, which is undesrved.
It might not have been designed that way, but until the recent changes, that is the normal procedure on there.
Posted by Russ McMullin (Member # 5617) on :
I have stated my reasons for thinking otherwise, David. No biggie. I buy and sell on eBay, but rarely. I find better deals on craislist.com or through the website of the local paper. It's faster. I get to see the item before I pay. No worries about feedback.
Posted by bruce ward (Member # 1289) on :
i rely on feedback. alot of neg feedback will stop me from buying BUT if you have to go thru loopholes to get a neg feedback on someone poeple will stop doing it THUS people will start having neg feedback that alot of us will not see and that is not good
paypal and ebay are right now on the verge of sucking. and this in no way is different than any other great entity. somehow, someway these things or companies have a way of dwindling themselves down
Posted by bruce ward (Member # 1289) on :
Ill be damned if I dont have another good one. I placed two more items on ebay this evening for sale and I was FORCED to use paypal as a form of payment from the buyer.....my solution was this:
what the hell is going on? are they going broke? I googled EBAY FORCES ME TO USE PAYPAL, and the topics were on fire. i also read in Australia where the courts shot them down at foring sellers to use it.
I have been using ebay for several years now for buying more than selling and I would hate to see it go, but as all things get too big we all know what happens
Posted by Curtis hammond (Member # 2170) on :
if you use the quick list template there is no other means to get paid.. , but if you use the other template then no you are not forced to use paypal as a way to get paid.
Posted by Mark Fair Signs (Member # 289) on :
I can't imagine you the mild mannered Bruce Ward would leave anything negative as far as feedback!!
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