Has anybody had a Gerber Edge print head replaced recently? What's it cost these days?
I've got a bad pixel in mine and am waiting to hear back from Gerber.
Prolly a silly question; but are there any alternatives to sending it back to Gerber to get it repaired?
-Thanks!-
Posted by Glenn Taylor (Member # 162) on :
Frank,
The cost is going to depend on a few things. But, depending on the model you have, the last time I checked it would cost around $2500 to $3000.
Some of the vendors like Advantage Sign Supply have free loaner programs and such.
Anyhow, if you are a heavy Edge user like I am, I strongly recommend purchasing their extended warranty. That combined with the free loaner from my vendor has literally saved me thousands of dollars.
.
[ June 24, 2008, 12:13 PM: Message edited by: Glenn Taylor ]
Posted by Bill Modzel (Member # 22) on :
I've had mine replaced twice since 99 and as much as I hate them, I've carried the service contract also. It might be a wash in the end but planning on $800 rather than being surprised bye 3 grand is worth it.
Don't hold me to that $800 cost. That may be grandfathered.
Posted by Bill Biggs (Member # 18) on :
Last time I had mine done it was 1200 for an overhaul and freight both ways. I think that was in 2005 Bill
Posted by Frank Sanborn (Member # 6772) on :
Thanks, guys.
I figured it was going to be upwards of 3 grand. I bought this Edge used three years ago and it shows just over 46000 print minutes - 768 hours. I have no idea if it is the original print head or not, but if it is; it's probably past due!
I'm going on vacation for 10 days next month, and maybe my Edge will head off to the Gerber "Spa" while I'm gone...
-Frank-
Posted by Frank Sanborn (Member # 6772) on :
UPDATE
I spoke to Vicki and Gerber and she told me that Gerber no longer services the Edge 1 (or Edge Classic), or the old trunion models. She gave me the name and number of a Gentleman in Connecticut that still services them.
He quoted me $700 to replace the print head and give it a general cleaning and a good once-over. Even paying the shipping both ways, that's way cheaper than I thought it would be. Since I have so much invested in foils, and so many repeat jobs that are set up for the Edge, getting it fixed/re-habbed is a no brainer at that price!
...and when it comes to "no-brainers", I'm eminently qualified...
Posted by Neil D. Butler (Member # 661) on :
Frank are you saying that price includes the head? Or is that just for Labour?
Posted by Frank Sanborn (Member # 6772) on :
As far as I know, it includes the head. I'll post updates once everything is done.
Posted by Neil D. Butler (Member # 661) on :
I can't see how it would include the printhead, Gerber charges around 3 grand to replace one... but you never know.
