OT because it relates only to the printing side of my business.
I know we're in the middle of a strike (10 weeks & counting) but I just took delivery of a new 90 page per minute b/w printer/copier. Prints up to 1800 dpi; came complete with booklet maker/stapler, hi capacity feeder 7150 sheet total capacity. Work centre Pro 90
This came about as exchange for a machine I purchased last november, that machine exhibited a print defect that was inherent in the entire product family. Because they did not have a machine with similar features in the same price range, they offered me a huge ($20,000) discount from the floor price on this bigger machine, and a 100% refund on the previous machine even though I've clocked 1.1 million prints on it. I took advantage of the situation to equip the machine with a booklet maker (we print 1600 40 page news magazines weekly). I had to kick in another $22,000, but this will be recouped quickly as the toner & service costs with the new machine are about 40% less than the old machine. Plus not having to insert covers, fold & staple will save me a bundle on labour costs.
I have to say that Xerox went beyond my expectations in the interest of customer satisfaction, and I am simply delighted with the resolution of what I thought would be a long term issue. I only wish all companies would treat customers in a similar fashion.
Posted by Todd Gill (Member # 2569) on :
Wow...you are a lucky man. Sometimes you just have to negotiate, eh?
Posted by Ray Rheaume (Member # 3794) on :
Mike,
YOU'RE CRAZY!
Hey, the post title made me do it! Rapid
Posted by TransLab (Member # 470) on :
Ray ... I love PEER recognition Posted by John Stagner (Member # 4091) on :
Mike, I'm jealous. I'm also curious to know what machine had the defect. We have a Xerox DocuColor 1632, and it has performed very well for us. Mine kinda looks like peanuts next to the one you're talking about!
![[Rolling On The Floor]](graemlins/rolf.gif)
![[Wink]](wink.gif)